DIGITAL TRANSFORMATION PROJECT MANAGER
Valerie For Information Technologe
Total years of experience :23 years, 0 months
·Led the successful implementation of a new ERP system.
·Developed and executed a digital marketing strategy that increased website traffic by 30% and generated 10% more leads.
·Managed a cross-functional team of developers, designers, and business stakeholders to deliver a new e-commerce platform on time and within budget.
·Utilize CRM tools to track and report on sales activities, performance metrics, and revenue growth.
·Attend industry events, conferences, and workshops to stay updated on the latest trends and build a professional network.
·Negotiate contracts and agreements with clients, ensuring mutually beneficial terms and successful closing of deals.
1.Team Management: Managing a team of 10 members who have their skill set in Open Source- windows, Cisco and IOS.
2.Candidate Short-listing: Solely responsible for short listing, interviewing and finalizing candidates for IT-NOC/Support Dept.
3. Responsible for conducting appraisals and performance based reviews of my team. I set and measure the goals, which are set in accordance with their skill set.
4. Contact person for my team members to resolve issues of any nature ranging from personal to departmental.
5. Strategic Planning
6. Delivery Management
7. Program Management
8. Budgeting & Costing
9. Quality Management
10. Process Training and Support
11. Developed a career-path for my department, which is accepted and appreciated by the higher management.
12. Developed and introduced IT Policy, which is successfully implemented :
13 Employee Orientation
14 Fair Usage of company provided IT assets including Hardware/Software and Internet.
15. Web Access Controls
16. ERP Sage Control
·Reviews the utilization of applications and sets the standards for the section and manages the supervisors to optimize the team’s performance.
·Reviews the progress of work being managed by each section under own purview on a regular basis to recommend ways to improve or correct performance if necessary.·
Contributes to the preparation of the section budget and ensures that the activities within this section are implemented and processed as per the assigned budget.
·Ensures the availability and consistency of end user documentation and user manuals to support internal technical users and end users as well as providing approvals as a final level 2 Confidential.
·Discusses work progress and obstacles within the area of work/specialty by responding to straightforward queries and escalating where necessary to provide practical levels of support and guidance.
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Interacts with management and staff to provide technical assistance for the continuous improvement of IT solutions.
·Stays ahead of current industry trends, remaining diligent about Information technologies updates and bringing prior industry/technical knowledge to benefit the company.
·Identifies the need for change and fosters a climate where subordinates generate suggestions for change to maximize the performance of the department and make the organization stronger.
·Ensures that IT employees work collaboratively with business and third-party partners to meet strategic objectives.
·Develops new processes while driving automation everywhere to increase productivity.
·ERP SAP Implementation & Support (Functional - Technical) - Finance Module - Sales Module - WH -Manufacturing Module
1. Network Administrator
2. Network Administrator in all office in Field
3. Troubleshooting Help desk.
4. Review the VSAT Configuration.
5. Network maintenance.
6. Installation of Software to Computers and Laptops.
7. Designing using Adobe Photoshop.
8. Help desk and technical support for all UNFPA Sudan staff members; including Internet connection maintenance, Viruses attacks and other security threats prevention, frequent check for Windows and other software update.
9. Monitoring network performance and all necessary tasks to assure smooth operation of office LAN.
10. Maintenance of IT equipment inventory including Cellular Phones, Thurayas Sat phones, Radios, Laptops, Digital Cameras and other ICT equipments.
11. Internet maintenance (VSAT and HDSL)
12. Hardware check up and maintenance to make sure all ICT equipments functioning.
13. Assist in preparation of ICT reports (maintenance, VSAT performance, other ICT related reports)
14. Conduct any other activity deemed as necessary, within the IT office
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