Business Development/Sales Executive
Officerock.com
Total years of experience :14 years, 11 months
• Handle business and product development for stationery and office supplies, pantry and IT consumables.
• Identify new leads and convert.
• Cold calling and follow-up call for online enquiries / leads and Provide information about the new offer
• Understand the background of client for credit approval and verify the document.
• Arrange face to face meeting with customer and seller according the demand.
• Answering calls politely and professionally to provide information about services and products.
• Handling after sales/service feedback calls
• Keeping records of customers interactions and different transactions, recording details of complaints, comments, inquiries.
• Processing or taking orders, filling in forms and applications.
• Follow up to ensure that appropriate action has been taken on customer requests and complaints.
• Escalate unresolved sellers requests, pass on grievances to higher departments for further investigation and clarification.
• Make reminder calls to clients, send follow-up emails and schedule appointments.
• Keep regular contact with supplier and clients.
• Perform material handling, receive and deliver to the desired routing, processing, recipient or any other concerned party.
• Provide presentable communications with clients and customer and provide them the desired level of service in answering their queries.
• Carry out reception activities and consult customers about any queries, answer phones and emails regarding any issue.
• Help The client to register on the website
• Responsible for achieving the sales turnover in line with the target set by the Territory Management.
• Analyze market trends; monitored competitors’ activities and provide valuable inputs for product enhancements & fine-tune sales & marketing activities.
• Develop, motivate and guide sales team and individuals toward successful outcomes as attainment of business objectives.
• Assisting in all admin related job to managements.
• Ensures proper filing of documents and Control correspondences.
• Worked as Management Representative to complete the ISO 9001:2008 and OHSAS Certification processes.
• Developed and recommended operating policy and procedural improvements.
• Instructing the PRO office for the new visas and cancellations
• Maintain office services and supervise office staff.
• Ensures that safety maintained within the office environment.
• Analyzing attendance and regularity of working staffs of the company.
• Supervising, Directing and reviewing administration staff works.
• Managing of invoices for receivable and payables.
• Monitors existing and new staff registered with all the details and allocation of new staff.
• Ensuring that interoffice enquires are answered and communicating all operational data to management section.
• Checking of invoices and delivery notes before making payments to suppliers / clients.
• Maintaining of all electrical testing equipments duly calibrated with calibration certificate.
•Handle business and product development.
•Provide customers with product and service information.
•Responsible for achieving the sales turnover in line with the target set by the Territory Management.
•Processing new clients to enhance the business.
•Exercised control over inventory shortages.
•Coordinate with other sales & marketing personnel in issues pertaining to price negotiable, public relations etc.
•Analyze market trends; monitored competitors’ activities and provide valuable inputs for product enhancements & fine-tune sales & marketing activities.
•Develop, motivate and guide sales team and individuals toward successful outcomes as attainment of business objectives.
•Communicated all sales activities to Relationship Manager so as to ensure maximum operational efficiency & total customer satisfaction.
•Receive & redress customer grievances.
•Responsible for after sales activities; ensured that the customer service is at its best.