HR Manager – Engagement & Services
RAK Economic Zone - RAKEZ
Total years of experience :11 years, 10 Months
o Manage the execution of the HR Strategy and core areas of the HR Division; including HR Services, Employee Relations, Employee Engagement, Payroll, Reward and Recognition, as well as maintaining the FTE budget within the group.
o Directing day to day HR operations within the group to optimize service efficiency and ensure exceptional employee experiences and SLAs through digitalization projects and centralized group processes.
o Maintained comprehensive knowledge of employment laws, regulations, and corporate compliance requirements, to ensure full adherence and governed with Federal, Free Zone and Labor Laws.
o Conducting and monitoring employee engagement surveys, employee satisfaction Surveys and HR Services feedback while establishing action plans based on the results to tackle any drawbacks and consistent improvement.
o Plan and execute employee engagement action plans and activities year long, includes: RAKEZ Purpose, RAKEZ Culture, CEO Open Majlis, Recognition Programs, RAKEZ Clubs, People Events, etc.
o Oversee all employee internal communication through creating a consistent HR tone and character while ensuring our guiding principles are embedded.
o Lead and mentor a dedicated team of HR professionals, fostering collaboration, skill development, and high-quality service delivery.
o Lead Transformation projects such as HR Digitalization and HR BI dashboards.
o Playing a major role in the integration process between two free zone entities from an HR perspective; new organization structure, workforce planning, clubbing roles, communication plans, and merging the HR records and platforms.
o Creating and amending Job Descriptions and Job evaluation to propose the right number of employees are needed based on the manpower plan.
o Worked proactively on initiatives and projects to enhance the service delivery of the HR department. Employee Engagement, Recognition Program, Teambuilding
o Analyze current employee behavior trends or challenges in current processes and have a proactive approach to tackling them.
o Evaluate, investigate and resolve staff relations including labor relations, and work-related problems and taking disciplinary actions based on policies and labor law.
o Developing HR policies, processes, and disciplinary matrix in line with the latest practices and latest government labor law updates.
o Serving as a resource, consultant & advisor to internal department managers and employees on a wide range of human resources related topics, to avoid any inconsistency in how employees behave or help managers make the correct decisions.
o Manage, initiate and facilitate to completion of the separation process for involuntary departures.
Meraas is committed to creating a better city for people to live, work and visit. Their investments ensure a better future for generations to come and are spread across different sectors including food, retail, leisure, hospitality, health and education.
My duties and responsibilities in Meraas were:
o Engaging with HR managers and relevant stakeholders to develop new policies and guidelines relating to staff matters.
o Evaluate, investigate and resolve staff relations including labor relations, and work-related problems and taking disciplinary actions based on policies and labor law.
o Interacting closely with and advising employees at all levels on matters related to grievances, performance and disciplinary issues.
o Liase with visa section for any issues.
o Report and resolve any grievance cases to the HR manager and work together to administer a solution.
o Created all the necessary forms and processes regarding Employee Relations section.
o Assist the HR Manager to promote the use of best practice standards.
o Solely developing and maintaining initiatives to increase the levels of employee engagement within the staff in which results in increasing the motivation, teamwork and the sense of belonging to the organization.
o Interacting closely with and advising employees at all levels on matters related to grievances, performance and disciplinary issues.
o Amend HR polices, procedures and disciplinary actions to suit the best interest of the organization.
o Communicate to all staff the changes in the policies and procedures in the HR and planning on the ways of the communication and announcement if the new changes requires.(Ex: New Flexi hour’s, new contracts, disciplinary matrix etc.)
o Evaluate, investigate and resolve staff relations including labor relations, and work-related problems and taking disciplinary actions based on polices and labor law.
o Preparing various types of projects to management including implementation. (HR Buddy, Office Space, Flexi Desks option for Business Development section, Flexi hours, etc.)
o Regular visits to branches across the UAE to assure everything is as per the policies and to improve and increase the communication between the HR and staff far away from the head office.
o Implementing employee’s surveys to monitor the satisfaction, employee engagement programs satisfaction and suggestions.
o Involve in many projects such as performance management, office relocation and attendance notifications.
o Recognition programs and seek opportunities for better work environment.
o Manage all staff data in the SAP system after the administrators to assure accurate reports
o Full background of the UAE Labor Law.