Officer, Retail
Union National Bank
Total years of experience :7 years, 0 months
May 2012-Present -Union National Bank - (Retail Review Department (RRD))
• Officer, Retail loan review &SME.
• Reviewing files application documents forms (Personal Loans, Car
Loans, Credit Cards & SME)
• Insert the files with their barcode to the Track Soft System.
• Reviewing files & make sure that all documents needed are available with application form as per Bank Polices.
• Continuously learning to keep up-to-date with changes and developments to products, services, and procedures.
• Directs and manages the review process on all loans to ensure accuracy in terms of repayment, capacity and adequacy of collateral valuation.
• Establishes internal policies and procedures on loan relationship
management to ensure the timely review and processing of all loans.
• Maintain confidentiality of the bank's customers and data.
Adheres to the assigned shift schedule and avoid any late attendance
which will affect performance.
• Directs, motivates and develops key loan review staff by maximizing
their individual contribution, professional growth and ability to function effectively with other teams such as the collateral group and
audit committee.
• Checking eligibility & calculating the DSR.
• Office management.
• Manage and create reports.
• Answer the telephone and take messages.
• Receiving applications and entering data.
August 2009 -December 2011 -EITC General Trading) Programmer)
• Technical Support
• Help desk
• Network Administration
• Problem solving
• Security
• Team building - leadership
• Trouble shooting
June - August 2011 -Ministry of Culture Youth & Community (External Training)
• Web development.
• Maintenance and networking.
March - 2013 - Emirates Institute for Banking and Financial Studies
Course on: • General Business Communication.
Skills and Personal Strengths: -Visual Basic2010 (asp.net),
-Web development, Maintenance and networking.
Computing: - Microsoft SQL server 2005.
- Networking (CCNA)
June 2007 - July 2009 -Etisalat (customer care center) (call center)
• Provide full support to the customers.
• Provide technical help through phone.
• Work as an effective
• Provide information about the products.
• Member of team.
• Office management.
• Manage and create reports.
• Answer the telephone and take messages.
• Receiving applications and entering data.
• Online services.
• Service with both languages (Arabic/English)
• Guiding the customers to their needed service numbers.
• Customer service in mobile, BlackBerry& online services.
• Evaluate Etisalat "Contact Center" services.
University (2011): -Ajman University of Science & Technology Computer science /Bachelor
School (2005): -High School Certificate (Science Section) Al Hikma Private School Ajman, UAE