Operation manager
JIWAR MART
Total years of experience :13 years, 6 Months
• Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning.
• Giving training for market employees such as customer service, time management, FIFO… inc.
• Manage and increase the effectiveness and efficiency of Support Services (HR, IT and Finance), through improvements to each function as well as coordination and communication between support and business functions.
• Play a significant role in long-term planning, including an initiative geared toward operational excellence.
• Oversee overall financial management, planning, systems and controls.
• Management of agency budget in coordination with the Executive Director.
• Development of individual program budgets
• Making sure that all the products are available to our customers at all times
• Make sure that all the SOP's are implemented and done by all JIWAR employees.
• Payroll management, including tabulation of accrued employee benefits..
• Organization of fiscal documents.
• Regular meetings with Executive Director around fiscal planning.
• Supervise and coach office manager on a weekly basis.
Brand Manager (P&G kenwood, Oral-b Portfolio)
September 2013 -
• Directly Handling KENWOOD, ORAL-B portfolio
• Monitoring sales & stock levels
• Placing orders for shipments
• Pricing SKU’s internally
• Deciding on product’s price positioning in the market
• Raising Debit / Credit Notes & monitoring yearly budgets
• Reconciling budgets internally & with the supplier
• Monitoring market for competitive intelligence
• Monitored competition’s in store activations
• Conducted price studies
• Conducting weekly market visits to different channels
• Ensuring proper visibility is maintained by negotiating agreements with trade
• Maintaining brand equity through ATL/BTL campaigns, in store activations etc…
• Placing yearly forecasts & ensuring their fulfillment
• Tracking & analyzing YTD achievement vs. forecasts / goals
• Using Business Objects to generate required reports
• Providing sales support where needed
• Coordinating with Sales Manager & Sales Supervisors
• Monitoring distribution / coverage per channel
• Handling Route to Market project - optimize all aspects of the business in terms of profitability & efficiency
* Doing market research and SWOT analyses for our channel.
-Gaining a clear understanding of customers' businesses and requirements.
* Responsible for developing and maintaining marketing strategies to meet agreed company objectives.
* Evaluate customer research, market conditions, competitor data and implement marketing plan alterations as needed.
* Oversees all marketing, advertising and promotional staff and activities.
* Develop an annual marketing plan in conjunction with the sales department. This should detail the year’s activity to meet agreed company objectives.
* Demonstrate technical marketing skills and company product knowledge.
* A proven ability to oversee all marketing, advertising and promotional staff and activities.
* Jul.2009 - oct.2010
* Key account sales rep Executive for the inter brands company.
* Maintaining relationships with existing customers through regular review visits;
* Visiting potential customers to demonstrate products and gain new markets;
* Acting as a contact between a company and its existing and potential markets;
* Recording sales and order information and sending copies to the sales office.
* Gaining a clear understanding of customers' businesses and requirements.
* Prepare budgets and approve budget expenditures.
* Represent company at trade association meetings to promote products.
2002 - 2008 Applied science university, Amman, Jordan Bachelor's degree, Marketing
2001 - 2002 Al Omaryah school, Amman - Jordan General Secondary Certificate Exam - Scientific. Statement of purpose Self-motivated, dedicated person with over 5 years of experience marketing field, looking to pursue a carrier with a capable company to improve the skills, enhancement the vision of success.