Mahesh Sadasivan Pillai

desktop support at TRIGYN TECHNOLOGIES LIMITED

• Lebanon
• My current job since October 2010

Install, configure, and maintain a variety of computer equipment including computers, printers, and digital-senders.
•Responsible to support Windows workstations, as well as a wide range of proprietary software used to do Engineering tasks through software installations and upgrades and general networking and

System Engineer & Test Analyst at HTC Global Services (India) Private. LTD

• India
• May 2008 to October 2010

Administrating more than 50 servers which include ADS, DHCP, and DNS Servers.
•Managing Active Directory environment in ADS, Group Policies, user, profiles, groups and troubleshooting group policies, replication issues, restoration of ADS
•Implementing set of permissions and security as per the customer needs, and preventing the files and folders from unauthorized access.
•Managing Active Directory environment in ADS, Group Policies, user, profiles, groups and troubleshooting group policies, replication issues, restoration of ADS
•Applying the patches to servers using WSUS and ensuring servers for current
Level patches.
•Providing support on Terminal servers in connectivity issues and profile issues.
•Different types of Remote User support and Server support

Test Analyst at HTC Global Service India Pvt. Ltd.

• India - Chennai
• May 2008 to October 2010

Worked in the multiple technologies such as J2EE, Web Sphere and Mainframes Systems.
•As a part of application support, interacting with many internal workgroups such as Windows Webtech, UNIX support, Websphere runtime, MQ & MB (EAI) and Mainframe support to get issues addressed.
•Applying issuance in Windows Servers.
•Building J2EE environments which include creation of JVMs, Clusters & Cells.
•Deployment of various messaging enabled applications on both vertical and horizontal Clusters.
•Creating MQ queues, channels, connection factories on windows, AIX, HP/UX and Mainframe systems.
•Configuring data sources/ Drivers on Message Broker to allow applications connect to various COBOL /PLI apps
•Performing various DB2 test /production binds in HAPlex and VMIPlex.
•Working on various DB2 tables on Z/Os for application specific troubleshooting

Desktop support at Unicon Securities Pvt. Ltd

• India - Chennai
• December 2007 to May 2008

, LAN trouble shooting.
•Installation and Maintenance of LAN.
•Maintenance of Windows 2000 Servers
•Installation of Windows 2000 Server & Professional, Office 2000
•Installing, Configuring and Troubleshooting of Windows 2000 Active Directory, DNS
•Managing User Accounts, File Systems, Security, Disk Usage
•Hardware and software based support to the users.
•Maintaining and supporting Network printers
•Configuration and Troubleshooting of Modem, Printers
•Coordination with vendors for Hardware Support

System Engineer at UNICON Securities Pvt. LTD

• India
• December 2007 to April 2008

System Support Officer at Indiabulls Securities Ltd

• India
• July 2006 to November 2007

laser printer at Simos Peripherals Pvt. Ltd

• July 2001 to June 2006

Installing of windows XP 2000 Professional and Windows98.
•Providing Desktop and System Support to End-Users.
•Trouble-Shoot and Maintain Desktop Pc’s and Laptops.
•Handling all type of DMP printers,

Customer Support Engineer at Simos Peripheral Pvt. LTD

• India
• July 2001 to June 2006

at Indiabulls Securities Ltd

• India
• July 2006 to

to 07-Dec-07

•Trouble shooting for Windows XP and 2000
•Installing and Maintaining of all kind of desktop systems, printers, Hubs and Switches.
•Installing of windows 2000 professional and Server, Sharing printers & Networks.
•Creating and managing User accounts, assigning rights to the users, Implementing
DHCP, DNS, WINS Servers problem
•Configuring mail clients using MS - Outlook and Lotus Notes.
•Configuring proxy server and maintaining desktop Systems.
•Providing complete end user, Software and Desktop support for Indiabulls