Mahmood Inweihi, Field Engineers Team Leader

Mahmood Inweihi

Field Engineers Team Leader

mobily (etihad etisalat)

Location
Saudi Arabia - Eastern Province
Education
Bachelor's degree, Computer Engineering
Experience
17 years, 0 months

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Work Experience

Total years of experience :17 years, 0 months

Field Engineers Team Leader at mobily (etihad etisalat)
  • Saudi Arabia - Khobar
  • My current job since November 2010

- Manage and Organize Field Support operations

- generate flowcharts and cycles for the processes handled by the field engineers and improve it and develop it to provide a baseline for the engineers to work on

- Supervision of Field daily activities

- Provide second line of support for the field engineers

- Acting the middle chain between Mobily Backbone teams and the field engineers.

- Give training sessions for the engineers about any newly launched services that will be handled by the division or for any business demands needed to be cleared for the team

Field Support Engineer at mobily (etihad etisalat)
  • Saudi Arabia - Khobar
  • January 2009 to October 2010

Tasks Handled:

- Pre-sales engineer

 Support sales team on proposals and WAN solutions for customers
 Meet customers to understand user requirements and come out with proposals
 Customers presentations and clarifications
 Prepare technical solutions documents to be implemented by the core team for the customers


- After Sales services

 Activating and troubleshooting of different kinds of WAN solutions and services such as DIA, IPVPN, IPVPN BE, Ethernet, IP Transit, International IPVPN connections and BlackBerry servers with different types of routing protocols
 Activating and troubleshooting different medias provided by Mobily for Business customers such as PMP, PTP, GPON and Active Ethernet
 Planning and Helping the customers to integrate the services provided for them into their network

Customer Support Engineer at Zajil (ISP)
  • Saudi Arabia - Khobar
  • May 2007 to January 2009

Tasks Handled:

- Installation and troubleshooting of services.
- WAN solutions: Leased line, Wireless, ADSL, Frame Relay and Dialup
- Cisco routers, switches and firewall installations
- Microsoft Products configuration such as ISA, Exchange

trainee at nournet ( isp )
  • Saudi Arabia - Dammam
  • December 2006 to January 2007

Internet Implementation

Education

Bachelor's degree, Computer Engineering
  • at Mu'tah University
  • February 2007

Specialties & Skills

Languages

English
Expert

Training and Certifications

CSCO11313914 (Certificate)
Date Attended:
July 2007
Valid Until:
October 2007
Certificate of Attendance (Certificate)
Date Attended:
December 2010
Valid Until:
December 2010
CISCO Information Security Specialist (Certificate)
Date Attended:
October 2010
Valid Until:
November 2010
Certificate od Attendance (Certificate)
Date Attended:
April 2010
Valid Until:
April 2010