Risk and Credit Officer
HSBC
Total years of experience :15 years, 2 months
• Process high value mortgage applications
• Give initial approval to mortgage applications
• Provide necessary information to various teams
• Communicate decline or approval decisions to customers
• Assist branches with mortgage applications via telephone
• Investigate possible fraud cases
• Assess risk for the bank
• Provide alternative mortgages to select group of individuals
• Adhere to strict deadlines for processing paperwork
• Liaise daily and frequently with SPC and GIR teams
• Record daily volumes and meet weekly targets and activities to Head of Risk
• Build customer relationship with clients
• Manage case loads effectively and maintain service levels
• Defend approval or decline positions against FCA or auditors
• Assist project teams with the migration of work
• Write procedures for different tasks to unify standard of work globally
• Liaise directly with legal to ensure applications are processed correctly
• Driving the delivery of a focused Customer Relationship Management (CRM) strategy, including customer profiling and qualification.
• review contracts and maintain clients
• Prioritising customer accounts using data driven insights.
• Ensuring customer service excellence is achieved by creating a professional and welcoming experience for all calling customers
• Worked in a highly target driven and intense working environment to meet daily targets within time constraints
• Leading the development and implementation of a master data management strategy for the organisation, ensuring a disciplined process for capturing and verifying customer information is followed, and that high quality customer data is maintained within the CRM database.
• Identifying and escalating priorities issues and complete call logs
• Processing payments from customers in a secure form
• Showing initiative by undertaking administrative work during calm period
Modules Included: Political conflicts, Contract law, criminal Law, Environmental Ethics, analyses of past political events, research into Legal cases, formulate arguments on given situations and evaluate environmental policies and practices. My project was a research about the Arab/ Israeli conflict.
Course included: typing excises, statistics, marketing, finance, law and personnel. Result: 39 Level 3 and 61 Level 2 credits.
Course Included: Develop Personal and Organizational effectiveness, Health and Safety in ICT, Software Insulation and Upgrade Systems, Technical default diagnosis. Result: Overall Pass in all Areas.