Mahmoud Ali Al Quraan, Project Assistant - Case Management

Mahmoud Ali Al Quraan

Project Assistant - Case Management

International Organization for Migration - IOM Amman

Location
Jordan - Irbid
Education
Bachelor's degree, Public Management
Experience
16 years, 3 months

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Work Experience

Total years of experience :16 years, 3 months

Project Assistant - Case Management at International Organization for Migration - IOM Amman
  • Jordan - Amman
  • My current job since May 2016

1. Undertake case management activities in an assigned area, such as file integrity, program access, casework, field team, adjudications support, scheduling or pre-departure services.

2. Assist in the efficient and effective management of refugee case files and medical records, including, if assigned, undertaking such duties as creating new case files, distributing case files, filing returned files, keeping accurate and comprehensive track of files through the file tracking system, scanning files and transforming case files into travel packets.

3. Undertake refugee form fill interviews for the purposes of recording biographical information, including, if assigned, accurately completing necessary forms, correctly entering data into the Worldwide Refugee Admissions Program System (WRAPS) and other databases, scanning, photocopying, attaching and filing documents, translating basic documents, and photographing applicants in accordance with established Standard Operating Procedures (SOPs).

4. Assist with the organization and/or scheduling of refugee appointments, including, if assigned, running ad hoc reports, entering data into schedules in WRAPS or another database, updating schedules, issuing notifications, visiting applicants in camps and other locations to relay appointment information, and/or assisting with circuit ride logistics.

5. Assist with the adjudication of refugee case files by providing, if assigned, interpretation during interviews, data entry services, logistical support and assisting with the notification of results to refugee applicants as needed.

6. Update WRAPS with biographical and other sensitive information such as interview dates, US Citizenship and Immigration Services (USCIS) interview and fingerprint results, medical data and resettlement location preferences, and, if assigned, activate processes such as program access verification, security checks or assurances as required.

7. Undertake quality assurance checks of refugee files and case data in WRAPS as directed by Case Management team members or supervisors.

8. Provide regular reports on work being accomplished to the Project Focal Point, Case Management, and/or other supervisors and team members.

9. Demonstrate a solid understanding of the USRAP, SOPs and WRAPS, as well as the ability to remain professional, impartial and unbiased during all interactions with refugee applicants and colleagues.

10. Maintain and ensure the confidentiality and integrity of all RSC-related information by implementing control procedures in line with USRAP standards of conduct and data protection rules. Alert the Project Focal Point, Project Coordinator or RSC management of any non-compliance to SOPs or codes of conduct by RSC staff members.

11. Perform such other duties as may be assigned.

Monitoring & Evaluation Agent at ACF International
  • Jordan - Irbid
  • September 2015 to March 2016

1. Make the necessary Arrangements before the Assessment (call Group Participants, check access to areas, set times, check availability, etc.)

2. Look for suitable places to conduct the interview when are specific needs to born in mind (privacy, confidentiality of information, etc.)

3. Support M&E Manager and in standardizing of questionnaires and assessments (Excel, ODK, etc.)

4. Maintain and make available all data collection tools/formats to the program teams and ensure that all projects utilize uniform forms for data collection

5. Identify the eligible people in the household/tented settlement for the interviews/questionnaires

6. Conduct interviews at different levels (household, ITS, etc.) in person or remotely (telephone call)

7. Apply and manage different questionnaires/data collection tools (questionnaires, KAP surveys, etc.) depending on the case

8. Compile indirect information and triangulate the provided data through direct observation, alternative questions and alternative informants (neighbors, relatives)

9. Input the primary/secondary information, the collected data and any other remarks/observation systematically through an android tablet/device or via questionnaire hard copies

10. Safely keep soft and hard copies of records of programs information for weekly and monthly data

11. In consultation with the Program Manager’s and the Field Coordinator make sure that timely and complete weekly, monthly and other project data reports are submitted

12. Review the whole information to ensure quality of data provided, completeness of the assessment tools and avoid further visits/calls to complement the information

13. Ensure quality of implementation of the tools (interviewing techniques, following of methodology, utilization of data collection tools)

14. Support M&E Manager and in standardizing of questionnaires and assessments (Excel, ODK, etc.)

15. Qualitative, quantitative and support statistical analysis of the gathered data

16. Maintain regular contact with beneficiaries, community leaders, municipality representatives and other (I)NGOs

17. Cross check information with field-level sources of information

18. Support the M&E PM and Program managers in conduction focus groups discussions as requested (from note taking to directly conducting focus groups discussion if delegated by the M&E PM

19. Prepare and conduct focus groups discussions

20. Support M&E Manager in the preparation and conducting of other assessments (rapid, multisectorial) that might be demanded

21. Report continuously the progress of the activities and assessments to line manager

22. Report weekly on all the activities related to assessment and data collection

23. Regular oral reporting, debriefing and feedback to the M&E PM, Field Coordinator and Project Managers (where necessary)

24. Prepare PDM reports, focus group reports, baseline/endline reports, and site plan reports for wash activities.

25. Write regular M&E and impact assessment reports

Monitoring and Evaluation Officer at Community Centers Association
  • Jordan - Amman
  • January 2014 to March 2015

Project: Poverty Pockets Empowerment Program (PPE) in cooperation with Ministry of Planning and International Cooperation (MOPIC)

1. Make the necessary Arrangements before the Assessment (call Group Participants, check access to areas, set times, check availability, etc.)

2. Look for suitable places to conduct the interview when are specific needs to born in mind (privacy, confidentiality of information, etc.)

3. Support M&E Manager and in standardizing of questionnaires and assessments (Excel, ODK, etc.)

4. Identify the eligible people in the household/tented settlement for the interviews/questionnaires

5. Conduct interviews at different levels (household, ITS, etc.) in person or remotely (telephone call)

6. Apply and manage different questionnaires/data collection tools (questionnaires, KAP surveys, etc.) depending on the case

7. Compile indirect information and triangulate the provided data through direct observation, alternative questions and alternative informants (neighbors, relatives)

8. Input the primary/secondary information, the collected data and any other remarks/observation systematically through an android tablet/device or via questionnaire hard copies

9. Review the whole information to ensure quality of data provided, completeness of the assessment tools and avoid further visits/calls to complement the information

10. Ensure quality of implementation of the tools (interviewing techniques, following of methodology, utilization of data collection tools)

11. Support M&E Manager and in standardizing of questionnaires and assessments (Excel, ODK, etc.)

12. Qualitative, quantitative and support statistical analysis of the gathered data

13. Maintain regular contact with beneficiaries, community leaders, municipality representatives and other (I)NGOs

14. Cross check information with field-level sources of information

15. Support the M&E PM and Program managers in conduction focus groups discussions as requested (from note taking to directly conducting focus groups discussion if delegated by the M&E PM

16. Prepare and conduct focus groups discussions

17. Support M&E Manager in the preparation and conducting of other assessments (rapid, multisectorial) that might be demanded

18. Report continuously the progress of the activities and assessments to line manager

19. Report weekly on all the activities related to assessment and data collection

20. Regular oral reporting, debriefing and feedback to the M&E PM, Field Coordinator and Project Managers (where necessary)

21. Prepare PDM reports, focus group reports, baseline/endline reports, and site plan reports for wash activities.

22. Write regular M&E and impact assessment reports

23. Capacity building of grantees/households on basic micro project management such as book keeping and managing accounts receivable and locating new suppliers and some basic marketing skills

Feasibility Study and Outreach Specialist at Social Developement Centers
  • Jordan - Amman
  • June 2012 to December 2013

Feasibility Study and outreach specialist within Community Centers Association staff implementing Poverty Pockets Empowerment Program (PPE) in cooperation with Ministry of Planning and International Cooperation, performing tasks in all the regions assigned to CCA (Irbid, Mafraq, Aqaba, Rowayshed, Dhulail, and Sahab) and report directly to Program Manager at CCA. responsibilities and tasks include:

1. coordinate with local CBOs on candidate beneficiaries and making inquiries on candidates at at the ministry of social development local offices

2. visiting households at home and preparing case study for each household to identify their needs and what interventions could help improving the household living conditions

3. working with households to determine best project for the household based on family members' skills and qualifications, location, and local market requirements

4. preparing feasibility study for each micro project to be awarded to households.

5. cooperate with households to analyzes the requirements of the commodity and equipment required for each project, including preliminary specifications

6. Solicit quotes from local markets, analyze and evaluate proposals, implement purchase and delivering commodity and equipment to beneficiaries.

7. Follow up projects through outreach and field visits, preparing follow up report

8. provide basic training to households on basic micro project management such as book keeping and managing accounts receivable and locating new suppliers and some basic marketing skills

9. assist in preparing maintenance tenders to rehabilitate damaged and incomplete houses in Rwaished.

10. assist in preparing tenders to purchase large quantities of commodity to be delivered for households.

11. Develop, maintain and disseminate a comprehensive knowledge base on the referrals in the area of work of the project to provide information as required for different purposes;

12. Represent the organization, on request, at workshops and events where information on referrals is requested

13. Assist in the preparation of materials and other presentations related to the referral events

Translator at Self Employed - Freelancer
  • Jordan - Irbid
  • November 2009 to March 2012

1. Legal, environmental, managerial, technical, and financial documents translation from English to Arabic.

2. translation and transcription of educational videos and production of accurate and timely subtitles.

Administrative Assistant at Consulidated Consultants/MWH Joint Venture
  • Jordan - Irbid
  • April 2006 to May 2007

1. Administering payroll and maintaining records relating to staff.

2. Arranging office and camp maintenance

3. Arranging vehicle maintenance

4. Arranging staff transport

5. Time keeping for all staff and compilation of work hours and leave entitlement

6. Compiling and submission of stationary requisitions

7. Compilation and submission of canteen requisitions

8. Arranging shift staff

9. Maintaining the office computer network

10. Maintaining Correspondences and File System

11. Support the Resident Engineers with administrative issues of the base and for the renewal of their visa, travel, hotel booking.

12. Receive/transfer telephone calls to the persons concerned, note them down in the register and take messages if necessary arrange appointments

13. Look after incoming faxes and ordinary mail and transmit them to the persons concerned after having registered them;

14. Type, register and send faxes, mails, and letters, photocopy and scan documents

15. Register, copy, dispatch and archive all correspondences

16. Keep an updated list of contacts

17. Participation in the organization of staff training or meeting: planning, organization of transportation, travel arrangement, hotel’s booking, taking the minutes, assist in the preparation of the briefing’s planning of new staff

Technical Support and Administration Assistant at Aqaba Gulf for contracting Ltd.
  • Jordan - Aqaba
  • December 2004 to June 2005

- Responsible for maintaining file system and reporting of the technical department. In addition to daily office work. And maintaining the office computer network and terminals.

Computer Trainer at Vocational Training Corporation
  • Jordan - Irbid
  • January 2004 to October 2004

1400 hours course specialized in computer maintenance and installing networks.

Education

Bachelor's degree, Public Management
  • at University of Jordan
  • August 2003
Diploma, Networking
  • at Cisco Networking Academy/Jordan University of Science and Technology
  • June 2003

CCNA (Cisco Certified Network Associate) course applied by the Jordan University of Sience and Tecnology under authorization of Cisco Company within Cisco Networking Academy Program.

Specialties & Skills

Community Outreach
Humanitarian
Case Management
Monitoring and Evaluation
Feasibility Studies
Computer Maintenance
Computer applications and operating systems
English-Arabic Translation
Driving License
MS Office

Languages

Arabic
Expert
English
Intermediate

Training and Certifications

RSC Cyber Security Training for General Users (Training)
Training Institute:
RSC
Ethics and Fraud: Mitigation, Detection, Response (Training)
Training Institute:
IOM
I Know Gender: An introduction to Gender Equality for UN Staff (Training)
Training Institute:
UN Women Training Centre
Preparing and Responding to Active Shooter Incidents (Training)
Training Institute:
UNDSS
Working with LGBTI Persons in Forced Displacement and the Humanitarian Context (Training)
Training Institute:
IOM
Child Protection (Training)
Training Institute:
USRAP
The IOM Standards of Conduct (Training)
Training Institute:
IOM
Ethics and Conduct at IOM: The Values We Share (Training)
Training Institute:
IOM
Advanced Security In The Field (Training)
Training Institute:
UNDSS
Basic Security In The Field (Training)
Training Institute:
UNDSS
More Than Crunching Numbers: Better Evaluations Grounded in Theory and Literature (Training)
Training Institute:
Columbia Global Centers
Date Attended:
March 2014
Duration:
32 hours
The Big Picture Behind M&E: Methods to Create & Improve Programs Targeted for Jordanian Development (Training)
Training Institute:
Columbia Global Centers
Date Attended:
March 2014
Duration:
24 hours