Senior Sales Manager
Falcon Hotels Sharm El Sheikh
Total years of experience :8 years, 11 months
Falcon Hotels Sharm El Sheikh, Sharm El Sheikh
* Period: From 10/06/2011 till now
* Falcon Hills & Falcon Naama Star
* Position: Senior Sales Manager
- Recruited to lead and increase the sales of Eastern Europe and Western Europe sales and manage 4 team members within 40 Million Dollars company. Grow market share by increasing the key accounts for back to back business and to increase the corporate business segments in both hotels:
Results: • Supervise the sales team on day to day basis and monitoring their action plans and daily sales activities
• Achieve the yearly targets and quotas
• Handle all matters and problems related to the sales
• Help the director of sales to put the budget and the plans
• Assist the director of sales in putting the commercial campaigns
• Report the director of sales with the sales trends and progress and the market needs
• Monthly business trips to all contracted travel agents all over Egypt
• Revise achieving all budgeted sales goals
• Target and approach a hundred of new accounts in very tough competitive markets
• Achieve remarkable increase of corporate business segment with multinational companies
• Increase the Local market share in both hotels
• Led the growth of sales in East European markets
• Developed all E-commercial business in both hotels
• Orchestrate with the director of sales successful promotional and commercial campaigns and new marketing strategies
- Hauza beach resort, Sharm El Sheikh
* Period: From 12/2006 till 06/2011
* 5 stars beach resort- 506 rooms
* Position: Sales manager
- Recruited to help the sales director developing sales strategies for the hotel .direct a team of 7 team members. Formulate marketing, branding and business development strategies to drive a revenue growth
Results: • Surpassed all sales goals by increase of at least 10% from year to year
• Increased our share from the B2B and B2C
• Helped the director to achieve and execute all sales plans
• Closed an average of 15% increase from the forecasted hotel budget
• Implemented new aggressive promotional rates to enlarge our market share in specific markets
• Received a reward from one of the biggest Russian tour operators (S7 tour operator) as a best seller
• Targeted new accounts and succeed to have new key accounts
• Supervised and led 3 reservation team
• Contributed in pre opening of an extension with 350 rooms "Hauza Mandarine Resort"
- Ramada Ain El Sokhna
* Period:From 11/2003 till 11/2004
* Position: Reservation Manager.
- Duties: • Assigns specified rooms to all confirmed bookings
• check rooms inventory on daily basis and all allotment for each travel agent
• check and verify all release period
• creating profiles for all contracts using Fedilio Operating System
• check with travel agents for sales situations or stop sales
• working with the revenue management closely to increase the revenue
- Hilton Ain El Sokhna
* Period:From 10/2002 till 10/2003
* Position: Reservation agent:
* Duties: • Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral.
• Processes reservations from the sales office, other hotel departments, and travel agents.
• Knows the type of rooms available as well as their location and layout.
• Knows the selling status, rates, and benefits of all packages plans.
• Knows the credit policy of the hotel and how to code each reservation.
• Creates and maintains reservation records by date of arrival and alphabetical listing.
• Determines room rates based on the selling tactics of the hotel.
• Prepares letters of confirmation.
• Communicates reservation information to the front desk.
• Processes cancellations and modifications and promptly relays this information to the front desk.
• Understands the hotel's policy on guaranteed reservations and no-shows.
• Processes advance deposits on reservations.
• Tracks future room availabilities on the basis of reservations.
• Helps develop room revenue and occupancy forecasts.
• Prepares expected arrival list for front office use.
• Assists in preregistration activities when appropriate.
Expertise Skills: * New business development and strategic planning
* Key account management
* Contract negotiations, budgeting and forecasting
* Good user of Comsys & Nabilio operating systems
* Proficient user in Microsoft office.
* Prof in the internet.
* proficient in using windows, Millenuim, XP, Vista, Dos, Excel, Power Point, Outlook Express & Front Page.
* Excellent in using Fidelio operating system.
Highest Degree: Bachelor Degree. Major: Tourism & Hotel Management. Minor: Hotel management Graduation Year& Grade: very good - 2002