Housekeeping Supervisor
Intercontinental Phoenicia Beirut
Total years of experience :11 years, 4 Months
Responsible for smooth operation of the floor assigned.
Responsible for the performance of floor boys.
Supervise Room Attendants
Organises and facilitates the room making process.
Daily allocation of rooms and deep cleaning tasks to team members.
Responsible for the cleanliness of guest rooms, corridors and heart of the house area of the floor.
Checks the occupied and departure rooms, giving special attention to guest needs.
Ensures that the entire operation is performed as per the laid down standards.
To organise immediately the guest needs under intimation to EHK/Executive.
Manage guest requests, including VIP amenities and communicating them to the relevant team members
Routine inspection of guest bedrooms to ensure they meet standards.
Aware of all room categories and amenities.
Achieve positive outcomes from guest queries in a timely and efficient manner
Carry out lost and found procedures.
Report maintenance issues to Maintenance/Engineering Department.
Assist Housekeeping Manager with training requirements.
Represent the needs of the team to others in the hotel.
Comply with hotel security, fire regulations and all health and safety legislation.
Assist other departments wherever necessary and maintain good working relationships.
Work closely with Kitchen.
• Setting up the pass and maintaining during service.
• Assisting the Chef during service.
• Garnishing and plating food.
• Making sure all orders are going to the right tables and complete
• Properly stocking work areas.
• Maintaining clean work areas.
• Completing assigned side work before and after service
• Making sure the back area is always tidy - clean and organized.
• Performs other duties as assigned by supervisor/manager/chef.
Training
June 2008 to June 2010 Dunkin Donuts, Beirut
Team Leader
* Motivating Staff
* Responsible for all the branch sales
* Maintaining proper inventory
* Daily cash transactions
* All client complaints and services
* Positioning new products
* Customer service oriented