Total Years of Experience: 14 Years, 9 Months
September 2015
To December 2016
Operation and Network Division Manager
at Saudi Map - Riyadh Municipality Project
Location :
Saudi Arabia - Riyadh
•Implement & administrate infrastructure solutions within project.
•Managing internal data center mainly servers, storage and backup.
•Participate in implementing & administrating internal security solutions.
•Participate in Project Management.
•Decides the needs of upgrade or purchase for software & hardware.
•Manages technical resources within project budget.
•Review and execute IT department ISO 9001/2008 policies and procedures.
•Managing internal data center mainly servers, storage and backup.
•Participate in implementing & administrating internal security solutions.
•Participate in Project Management.
•Decides the needs of upgrade or purchase for software & hardware.
•Manages technical resources within project budget.
•Review and execute IT department ISO 9001/2008 policies and procedures.
October 2012
To August 2015
IT Manager
at Alkan Arabia - Project of Riyadh Municipality
Location :
Saudi Arabia - Riyadh
•Implement & administrate infrastructure solutions within project.
•Managing internal data center mainly servers, storage and backup.
•Participate in implementing & administrating internal security solutions.
•Participate in Project Management.
•Decides the needs of upgrade or purchase for software & hardware.
•Manages technical resources within project budget.
•Develop IT department ISO 9001/2008 policies and procedures.
•Participate in RFP for new projects "IT section".
•Managing internal data center mainly servers, storage and backup.
•Participate in implementing & administrating internal security solutions.
•Participate in Project Management.
•Decides the needs of upgrade or purchase for software & hardware.
•Manages technical resources within project budget.
•Develop IT department ISO 9001/2008 policies and procedures.
•Participate in RFP for new projects "IT section".
August 2008
To September 2012
Information Security Officer
at Giza Systems, Giza
Location :
Egypt - Cairo
•Develop and implement an ongoing risk assessment program targeting information security and privacy matters.
•Recommend remediation for detected security vulnerabilities.
•Develop and implement an incident report and response system.
•Coordinate the development of information security policies and procedures with company's other departments.
•Develop an internal training program on information security and privacy matters for company's employees.
•Participate in implementing & administrating internal security solutions.
•Recommend remediation for detected security vulnerabilities.
•Develop and implement an incident report and response system.
•Coordinate the development of information security policies and procedures with company's other departments.
•Develop an internal training program on information security and privacy matters for company's employees.
•Participate in implementing & administrating internal security solutions.
April 2006
To April 2012
Technical Support Leader and Manager
at Giza Systems, Giza
Location :
Egypt - Cairo
•Participate in implementation & administration for internal infrastructure solutions.
•Participate in managing for internal data center mainly in servers, storage and backup.
•Participate for review, approve and implement new IT solutions.
•Work as second level of support for IT representatives.
•Monitoring escalation procedures to ensure it meet Service Level Agreement.
•Decides the needs of upgrade or purchase for software & hardware.
•Manages technical resources within budget.
•Responsible for annual IT stock review.
•Participate in managing for internal data center mainly in servers, storage and backup.
•Participate for review, approve and implement new IT solutions.
•Work as second level of support for IT representatives.
•Monitoring escalation procedures to ensure it meet Service Level Agreement.
•Decides the needs of upgrade or purchase for software & hardware.
•Manages technical resources within budget.
•Responsible for annual IT stock review.
December 2003
To April 2006
Technical Support Lead
at Medcom Technology Solutions
Location :
Egypt - Cairo
•Provide supervision of support staff.
•Staff training on operational procedures.
•Create and execute development & upgrade plans to meet changing needs and requirements.
•Manages technical resources within budget.
•Apply routine maintenance strategy.
•Take purchases decisions for new hardware and software.
•Staff training on operational procedures.
•Create and execute development & upgrade plans to meet changing needs and requirements.
•Manages technical resources within budget.
•Apply routine maintenance strategy.
•Take purchases decisions for new hardware and software.
June 2004
To April 2006
Technical Trainer
at Raya Academy
Location :
Egypt - Cairo
•Prepare and conduct technical training programs.
•Assess training needs and certification requirements.
•Participate in prepare training material and classroom agenda.
•Participate in Create instructor materials (course outlines, background material, instructional materials, and training aids).
•Provide end user training for client "class rooms and client side".
•Provide training for Microsoft's tracks "MCSA, MCSE and MCDST" and CompTIA's tracks "A+, Network+ and Security+".
•Assess training needs and certification requirements.
•Participate in prepare training material and classroom agenda.
•Participate in Create instructor materials (course outlines, background material, instructional materials, and training aids).
•Provide end user training for client "class rooms and client side".
•Provide training for Microsoft's tracks "MCSA, MCSE and MCDST" and CompTIA's tracks "A+, Network+ and Security+".
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