Educational Sales Consultant
Oxford University Press
Total years of experience :14 years, 2 months
• Contributed to the sales increase for various regions, including the Oman (83%), Qatar (36%) and Kuwait (29%) markets.
• Grew designated market segment through strategic pursuit of quality leads such as school administrators.
• Collected data, modeled trends and submitted sales forecasts to management.
• Prospected leads, set up appointments and offered products and services to drive sales.
• Reviewed educational programs and delivered custom recommendations to clients, focusing on addressing individual needs.
• Drove phases of sales from leads generation and prospecting to presentations and contract development.
• Increased brand awareness and maximize sales through effective promotion of OUP products at schools.
• Performed routine updates to the CRM database system, as well as gathered relevant market and competitor information.
• Provided marketing strategies for the region and regularly assisted with events organization.
• Ensured targeted and maximum coverage per market by preparing a detailed plan of sales visits in conjunction with Regional Manager and Area Coordinator
• Initiated and maintained communication with multiple core groups, including schools and booksellers to ensure effective distribution and availability of company product
• Facilitated new sales channels through the ministry of educating authorities
• Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
• Developed and delivered engaging sales presentations to convey product benefits.
• Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
• Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
• Appointed as duty officer and alternate teaching center registrar for the sales team
• Successfully developed a CS Portal that significantly reduced manual browsing time for team members
• Recognized as a key contributor to the development of a comprehensive brochure, ensuring that new and existing customers are informed of English courses offered by Council
• Enhanced brand awareness and customer satisfaction through effective representation of the organization at a variety of events.
• Exceeded objectives for sales established by upper management of English courses and other educational resources.
• Observed organizational procedures and examination board guidelines throughout the registration process.
• Performed routine follow-ups with various departments to ensure detailed preparation of quarterly reports.
• Addressed client concerns and queries regarding services and products offered by the Council in a timely fashion.
• Executed a variety of administrative duties, including managing daily cash collections and communicating with Council accountant and vendors.
• Identified new business opportunities through building rapport with existing and prospective clients on a routine basis.
• Used consultative sales approach to understand customer needs and recommend relevant offerings.
• Maintained records related to sales, returns and inventory availability.
• Maintained weekly sales tracking and leadership reports to support operational enhancement and implement corrective actions.
• Fielded customer questions to share information about products, availability and pricing.
• Consistently achieved success in sales goals of English courses and additional educational resources
• Surpassed organization average by completing a verification request within one month for a school containing 85 candidates.
• Organized a list of universities requiring additional fees for requests, effectively reducing the number of customer complaints
• Successfully generated income for the teaching center on a daily basis, securing a position as one of the Council’s top five employees
• Introduced and familiarized customers with a variety of Council services
• Maintained organizational bottom lines during the collection and transfer of relevant income for registering customers
• Provided customers with first level support and referrals for second-level queries to ensure appropriate and timely resolution
• Performed various operational duties, including examining the authenticity of documents, updating customer records and managing income reconciliations
• Assessed risk for new project proposals, suggesting liability mitigation efforts where necessary.
• Monitored technology infrastructure against core standards to provide technical assessment and advisory services.
• Reviewed technical guidelines to verify compliance with information security standards and best practices.
• Advised project managers on simultaneous technical workstreams, aiding in alignment of broader business goals.
• Recognized by the management team for accruing 500 additional lines of products within a span of 10 days.
• Acknowledged for surpassing C-SAT targets with multiple certificates of appreciation from Cisco.
• Successfully regained customer satisfaction through the effective settlement of a 170-day old request forwarded from out of the country.
• Liaised with a variety of departments including finance, sales and IT to guarantee customer satisfaction
• Prepared weekly reports to evaluate team performance based on data gathered from various software tools.
• Collected and evaluated feedback from customers in addition to executing a variety of initiatives for improvement.
• Provided team members with education on the proper use of CRM and ERP tools to ensure effective settlement of incidents and requests.
Professional Development Trainings • Basic C# Programming, New Horizon Center, September 2008 • Business Etiquette, American Chamber of Commerce, October 2013 Certifications • CCNA (Cisco Certified Network Associate), Information Technology Institute, March 2012