Mahmoud Aly, Letter Of Credit and Grantees Trainee

Mahmoud Aly

Letter Of Credit and Grantees Trainee

AAIB (Arab African International Bank)

Location
Egypt - Cairo
Education
Bachelor's degree, Faculty of Commerce Accounting/English Section
Experience
2 years, 3 months

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Work Experience

Total years of experience :2 years, 3 months

Letter Of Credit and Grantees Trainee at AAIB (Arab African International Bank)
  • Egypt - Cairo
  • August 2009 to September 2009

Basic Functions:

• Learning what is a Letter of Credit and how Letters of Credit work.
• Understanding the L/C and L/G terms and expressions
• Learning how to approve the international trade transactions.
• Engaged in the Letters of Credit process, including Export Sales, Project Managers, Export Administrators, Finance, Customer Services and Shipping.
• Following FOREX transactions between different countries who deal with AAIB clients.

Customer service Trainee at AAIB (Arab African International Bank)
  • Egypt - Cairo
  • August 2008 to September 2008

Customer service Trainee @ AAIB (Arab African International Bank)
August 2008 - To September 2008

Basic Function:


• Involved in determining the financial policies and the main objectives of the company.
• Learning how to prepare and open saving and current accounts.
• Opening payroll cards to our customers.
• How to work in a rush different customers environment in order to handle their requests with high level of delivery.
• Learning how to sustain and absorb customers HEAT ( Hearing them well-Emphasis-Act- and to transfer my actions towards them)
• Currently receiving customers’ complaints and requests which make them scattered between various sections. So, a team concerned only with the customer service scope should be formed provided that this team doesn’t have any other operational tasks in order to speed up the complaints/requests flow and to not influence the operational work flow of this team as well.
• Investigate and expedite Customers complaints and report it internally to our team leader.
• Develop procedures; evaluate performance indicators and direct change to eliminate problems and to assure quality services.

Education

Bachelor's degree, Faculty of Commerce Accounting/English Section
  • at AinShams university
  • June 2011
High school or equivalent, American diploma
  • at RAJAC AMERICAN HIGH SCHOOL (American diploma)
  • June 2007

I have an award for many presentations held by me at the school in front of the many school directors

Specialties & Skills

Sales Operations
Marketing Operations
Global Business Development
Customer Development
Customer Service

Languages

Arabic
Expert
English
Expert

Memberships

• IMA Member (Institute of Management Accountants).
  • • IMA Member (Institute of Management Accountants).
  • October 2010