Mai Hassan, Branch Operations Manager

Mai Hassan

Branch Operations Manager

Elite Clinics

Location
Egypt - Cairo
Education
Master's degree, إدارة الأعمال
Experience
10 years, 8 Months

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Work Experience

Total years of experience :10 years, 8 Months

Branch Operations Manager at Elite Clinics
  • Egypt - Cairo
  • My current job since March 2019

Developing a general plan for the functioning of the branches in terms of quality, sales and capacity.
- Follow up of public relations and sales employees on a daily and monthly basis to motivate them and
to develop daily plans to reach the desired goal.
- Follow the Crm.
- Follow up on the account of each client on a daily basis.
- Follow up on customers' complaints and solve it.
- Follow-up cold clients and reach them again.
-Follow-up of the branches' accounts and the movement of the charity and handing it over to the
accounts department.
-Follow up the maintenance of devices with the concerned department.
-Follow up the weekly inventory with the assistants of the doctor.
-Purchase of medicinal consumables.
- Kpl work for the employees of the branches to reach the best performance for the employees.
-Make a monthly schedule for female doctors.
-Assisting the Marketing Department in developing monthly offers.
- Establishing a system for the movement of workflow within the branches
-Make monthly reports

Branch Sales Manager at Visage Clinics
  • Egypt - Cairo
  • June 2016 to September 2018
Public Relations Supervisor at Visage Clinics
  • Egypt - Cairo
  • March 2016 to June 2016
Public Relations Specialist at Visage Clinics
  • Egypt - Cairo
  • December 2015 to March 2016
موظفة موارد بشرية at شركة الملتقى للتوظيف بالخارج
  • Egypt - Cairo
  • March 2014 to July 2015
مساعدة at المجلس المصرى الدولى لحقوق الإنسان
  • Egypt - Cairo
  • February 2011 to May 2012

كنت أعمل مساعدة ..ومدربة تطوير فى بعض الجامعات

Education

Master's degree, إدارة الأعمال
  • at الجامعة البريطانية فى مصر
  • September 2019
Bachelor's degree, نظم معلومات إدارية
  • at أكاديمية الألسن للسياحة و الفنادق و نظم المعلومات الإدارية
  • January 2011

Specialties & Skills

Customer Service
Call Center
تدريب تنمية ذاتية
Office Management
HR Management

Languages

English
Expert

Memberships

رسالة للأعمال الخيرية
  • تدريب
  • August 2010

Training and Certifications

مدرب معتمد من شركة الإبداع الخليجى بالكويت (Certificate)
Date Attended:
March 2013

Hobbies

  • القراءة
    قرأت أكثر من 500 كتاب فى مجالات مختلفة