Senior Waitress/ Barista
Dalma Mall Abu Dhabi
Total des années d'expérience :6 années, 4 mois
Dalma Mall Abu Dhabi, UAE
Senior Waitress/ Barista
December 09, 2011- Present
Description: -Welcome the guest, assisting and present menus, Taking orders serving with a good presentation of food.
-Knows how to deal with the guest needs by means of checking back the tables and making sure that all the orders have been delivered.
-As a senior waitress I make sure that the food quality is 100 % presentable and clean before serving.
- Handling complaints by listening to the feedback of every customer and thanking them for letting us know to avoid the mistakes and let them come back to be a loyal customers.
-Providing a third home for the entire guest by means of an excellent and satisfying service.
- With a full knowledge in the bar area I am also doing the orders and making coffee with latte art as part of our presentation standards.
- Retailer of chocolates, up selling all the varieties of our chocolates.
- Making the ordering and month end count of all our chocolate items in the shop.
o The Copa Businessman's Hotel (Copa Cabana)
Arnaiz st. Makati City, Philippines
Hotel Receptionist
May 06, 2010- November 04, 2010
Description: -Making bookings thru on-line for the guests, doing sales promotions of our hotel by showing the facilities of the hotel for the guests, Telephone operator, check-in and check-out, doing summary report (Cash remittance, billing reports for the guests)
o Rustan's Coffee Corporation (Starbucks Philippines)
Greenbelt 3 Makati City, Philippines
Senior Barista/ Learning Coach
September 10, 2007- April 15, 2010
Description: -Making legendary service to all the customers, making inventories and ordering, cashier, makes a good quality of coffee, coaching the new staff by sharing knowledge and passion of creating a culture of Starbucks in a way of serving them at your best.
• ON THE JOB TRAINEE
o Philippine Airlines (PAL Learning Center)
Feb. 05 2007- March 21, 2007
Practicumer
Description: Trained for admin works and handling some clerical tasks
o Philippine Tourism Authority (Regional Sales Dept.)
Jan. 08 2007- Jan. 31, 2007
Practicumer
Description: Trained to do some sales task for promoting our Tourism.