IT Engineer
HLS
Total years of experience :15 years, 1 Months
Maintain router and switch configurations updated and change configurations depending on corporate requirements and documentation.
•Provided overall analysis of software applications and communications software. Maintain, install, and develop LAN/WAN systems.
•Develop security standard documents for firewalls, routers, switches, VPN concentrators, and AAA
servers.
•Protect company business information and information systems and mitigate risk by safeguarding its confidentiality, integrity and availability.
•Configure and manage AD, Exchange, DHCP, WSUS, WDS, Antivirus and backup in the corporate network.
•Provide support and planning for critical requirements including: Network Administration, Computer Builds, Software Loads, Product Testing, Telephony, End-User Support & Training, Vendor Relations, and Project Management.
•Manage systems configuration and maintenance, problem troubleshooting, planning and directing upgrades, and testing operations to ensure optimum system functionality.
•Establish security policies for systems, designed and managed secure networks for clients.
•Revamp internal processes and procedures after an intensive audit of call-management protocols, staff operations, incident reporting, escalation measurements, and key performance indicators.
•Author standard practices, testing requirements, troubleshooting guides and Method of Procedures for control center operations, maintained responsibility for systems administration.
•Investigate, diagnose and resolve all network problems.
•Install and perform minor repairs to hardware, software, and peripheral equipment, following design and installation specifications.
•Confer with staff, users, and management to determine requirements for new systems and modifications.
•Read technical manuals, conferred with users, and conducted computer diagnostics to determine nature of problems and provide technical assistance.
•Refer major hardware and software problems and defective products to vendors and technicians for service.
•Supervise and coordinate workers engaged in problem-solving, monitoring, and installing data communication equipment and software.
•Prepare evaluations of software and hardware, and submitted recommendations to management for review.
Directed and managed the day to day operations.
•Supported users with fulfillment and consultative services, and performance reporting.
•Pioneered WLAN implementation in public events; developed capabilities to use building to building WLAN.
•Designed and developed training curriculum and materials used in training clients in use of networking systems.
•Developed detailed, comprehensive communication plans, change management plans, risk assessments, and standard operating procedures.
•Established and administered periodical testing of network backup and recovery procedures to protect corporate data and system assets.
•Designed and led network and security system upgrades, providing technical guidance and problem-solving analysis.
•Administered primary and back-up domain controllers, file servers, print servers, proxy server, and e-mail server.
•Introduced thin client technology through dial-in connection for remote administration.
•Was responsible for the creation of the user procedures and user controls.
•Consulted with managerial and engineering and technical personnel to clarify program intent, identify problems, and suggest changes.
•Compiled and wrote documentation of program development and subsequent revisions.
•Prepared and received detailed workflow chart and diagram to illustrate sequence of steps to describe input, output, and logical operation.