Revenue & Receivables Analyst
Dubai World Trade Centre (DWTC)
Total years of experience :2 years, 9 Months
Project Management:
Undertaken projects to improve and transform the business processes, system and reporting.
Performed role as department champion to ensure successful implementation of Oracle ERP System with zero show stoppers.
Ensured successful transition of Outsourced Finance operations - Billing, Accounts Receivables and Cash Office.
Implementation of credit policies for the department
Successful automation of management reports with the support from IT department.
Drafted Standard Operating Procedures document for Business Unit to follow.
Design and successful implementation of Invoicing, Dunning and Contracts to Collection Process
Revenue Analysis:
Reconciliation of Consolidated Revenue and provide Management Information for CEO’s review.
Creating PowerPoint Presentations on Aging, Bad Debt, Account summaries and monthly revenue reports.
Discount analysis and review report for Director -Pricing and Yield.
Keeping track of department’s performance against budget (Track sales actuals against sales target).
Analysis of and bridging the gap between ERP reported Revenue figures against data of Actuals provided by Business Unit.
Support role in pricing structures for 2014 and 2015.
Identify risk areas and provide risk control measures.
Currently working towards providing event wise Profit & Loss statements.
Supervision of Accounts Receivables and Payables:
Supervision of accurate and timely invoicing as per business requirements.
Conduct random spot checks on invoices in order to ensure that company standards are met.
Conduct meetings with the Corporate Finance department to ensure accurate reporting on Aging, Collections, Top Debtors, etc.
Supervision of Collection process to consistently maintain the department Bad Debt below the budget.
Track Audit points on a monthly basis and work towards improving and modifying SOPs to resolve open issues.
Ensure all payables like refunds, commission and invoices are processed on a timely basis as per organizations policy.
Resolve escalated customer disputes and maintain excellent relations with clients while ensuring 100% customer satisfaction.
Maintaining a weekly and monthly Aging, collection and MIS reports.
Events Management:
Coordinating with Sales & Planning team for timely closure of events by ensuring all points on checklist are completed.
Provide event wise statement of accounts to the event organizers to ensure a clear outstanding of products and services charged and the outstanding dues.
Facilitate the collection of outstanding receivables from customers.
Handling client accounts in CRM.
Review, coordinate, follow up, submit and circulate aging analysis, statement of accounts to sales departments and debtors on a timely basis.
Ensure all supporting documents pertaining to the invoices are provided to the clients.
Maintaining a daily collection reports.
Weekly and monthly finance receivables reporting for higher management reviews.
Attend to external and internal customers complaints and resolve them through coordination with concerned parties.
Responsible for maintaining excellent working relationships with key accounts payable personnel in various companies.
Conducting telephone interviews/ surveys on behalf of different companies.
Managing a record of the interviews conducted.
Making transfers on behalf of the customers.
Maintaining records of customer’s transactions.
Contacting customers regarding the facilities on their credit cards.
Handling customer’s queries and complaints.
Achieved 71% (First Class)
