Service Quality Coordinator
meezanbank
Total des années d'expérience :11 years, 9 Mois
• Surprise Service Quality visit to assigned 10 branches for policies implementation and service quality audit.
• Monitor all ISMs and Policies provided by Bank.
• Monitor Non-Compliance activity and record.
• Analysis of the monthly branch performance report with an attempt to focus from the highlighted most affected areas and work towards eradicating the issues.
• Discussion with higher management of all visit end observation.
• Reward the ISMs numbers to the branch as per Bank guide line.
• Branch evaluation and Rating Monthly/Yearly.
• Conduct the Service Huddle in every assigned branch.
• Conduct Service Quality Trainings as per Requirement
One Month Intern Ship from Annex International Pvt Ltd in November 01-2011 to November 25-2011.