manar shihab

System & Network Engineer at Pointec

• Saudi Arabia - Jeddah
• My current job since December 2015

 Microsoft Active Directory setup, maintain, and troubleshooting.
 Microsoft Exchange setup, maintain, and troubleshooting.
 Microsoft Office 365 setup, maintain, and troubleshooting.
 Microsoft Hyper-V setup, maintain, and troubleshooting.
 Microsoft windows Server setup, maintain, and troubleshooting.
 Microsoft Windows Desktop versions setup, maintain, and troubleshooting.
 Microsoft Window Azure setup, maintain, and troubleshooting.
 Cyberoam, Sophos UTM setup, maintain, and troubleshooting.
 Cisco Routing & Switching “intermediate” setup, maintain, and troubleshooting.
 Kaspersky AV setup, maintain, and troubleshooting.
 Symantec Backup Exec setup, maintain, and troubleshooting. Page 2 ©2014 POINTEC.
 HP Servers setup, maintain, and troubleshooting.
 Dell Servers setup, maintain, and troubleshooting.
 Technical Documentation
 VMware “intermediate” setup, maintain, and troubleshooting.
 Wireless Technology setup, maintain, and troubleshooting.
 Remote support applications setup, maintain, and troubleshooting.
 Deploy and Maintain “Manage engine service desk” helpdesk
 Remotely & Proactively Monitor contracted client’s servers & IT setup and generate a weekly report about their systems and solver issue accordingly.
 understanding customers' diverse, specific business needs and applying product knowledge to meet those needs
 Networking with existing customers in order to maintain links and promote additional products and upgrades
 Attending educational workshops & Seminars; reviewing professional publications

IT Manager at Syriansoft

• Syria - Damascus
• July 2011 to April 2014

IT Administrator at Damas Oil & Marine Services

• Nigeria
• March 2007 to April 2011

System Administrator at Claridge Hotel

• United Arab Emirates - Dubai
• January 2000 to January 2007

system administrator