Operations Manager
Wiyak
Total years of experience :8 years, 1 month
Operations Manager for Wiyak Group's Three Verticals
Wiyak Limousine
Wiyak Butler
Wiyak Delivery.
• Coordinated and managed personnel, setting up KPIs for drivers and operational staff.
• Developed and implemented new workflow procedures to enhance productivity.
• Ensured a 97% Service Level Agreement (SLA) for customers.
• Provided daily oversight of three verticals and analyzed key metrics for effective operations.
• Prepared and submitted daily/weekly/monthly board reports to the CEO.
• Forecasting, budgeting, scheduling, and implementing demand and growth plans.
• Successfully managed operations of a high-volume manufacturing facility with over 450 employees.
• Developed and implemented a cost-saving strategy that reduced expenses by 10%.
• Established and implemented efficient processes to streamline daily operations.
Operations School Transportation (B2B & B2C)
• Managed school transportation operations for both B2B and B2C.
• Achieved a 98% SLA in the B2B and B2C business.
• Updated and maintained departmental protocols, SOPs, and handbooks.
• Oversaw daily transportation department operations, managing personnel and drivers.
• Developed incident management reports, policies, and procedures for compliance.
• Collaborated with vendors, authorized vehicle repairs, and maintained safety standards.
• Prepared and submitted monthly board reports to the Director of Operations.
• Planned, organized, and managed subordinate staff.
• Collaborated with managers and staff to formulate and implement policies and objectives.
• Managed assets and business to minimize operational expenses and maximize utilization.
• Directed transportation activities, developed relationships, and monitored transport costs.
• Managed direct sales, met with clients, and oversaw overall fleets and operations staff.
• Established and implemented efficient processes to streamline daily operations.
Charter/Gocity Van-Cab
• Effectively managed a fleet of over 80 Buses, while maintaining a 98% on-time delivery percentage.
• Maintained an operational fleet and ensured the implementation of business strategy.
• Monitored management system and tracked all movements of the fleet.
• Documented all financial reports and provided timely reports.
• Handling and managing big projects like Alshaya Company in the last 3 months with more than 80 fleets.
• Managed school projects by creating and maintaining routes and tracking systems.
• On-boarded 800+ Cabs in 1st 45 days of operations & conducted training programs for them.
• Handling and managing 800+ drivers/fleet.
• Responsible for preparing daily reports for completed rides, driver pay-outs, and other important KPIs.
• Responsible for providing service in Al Muzaini Exchange for transfer and exchange of money, Western Union, and DHL.
• Handling day-by-day Reports for cash and Western Union.
• Handling Reports from cash and k-net.
• Handling company Transactions and dealing with new companies.
• Handling staff and all branch operations.
3 Years diploma in information technology
