SENIOR ANALYST
HCL COMNET LIMITED
Total years of experience :14 years, 3 Months
INCIDENT MANAGEMENT TEAM FOR INCIDENT RESOLUTIONS AND PROBLEM MANAGEMENT.
LEVEL 1 TECHNICAL HELPDESK ENGINEER.
MANAGING THE DATA CENTRE OPERATIONS TEAM.
INVOLVED IN EVENT MANAGEMENT BY MAINTAINENCE AND MONITORING OF SERVERS.
KNOWLEDGE IN FIRST LEVEL ESCALATION AND NORMAL TICKETING PROCEDURES INVOLVED USING CCM TOOL AND REMEDY TOOLS.
WORK KNOWLEDGE OF DIFFERENT BMC TOOLS.
EXPERTISE IN APPLICATION SUPPORT INVOLVING SQL INSTANCES.
STARTING UP BRIDGE CALLS FOR PRIORITY ISSUES AND INVOLVED IN THE CALL UNTILL RESOLVED SUCCEDED BY RCA.
WORK KNOWLEDGE IN TROUBLESHOOTING FOR ISSUES INVOLVING .config FILES.
KNOWLEDGE IN VoIP, LAN/WAN, NETWORK SECURITY.
WORK KNOWLEDGE IN SQL SERVER AND RUNNING QUERIES.
DATEWAREHOUSE KNOWLEDGE AND CREATION OF CRUNCH ID IN SQL.
PROTOCOL KNOWLEDGE IN IP, PPP, ETHERNET, FIBRE OPTIC.
HANDS ON EXPERIENCE IN VPN, SSL, L2 SWITCHING AND IN UNIFIED COMMUNICATION MANAGER(AVAYA, NORTEL)
WORK KNOWLEDGE ON SERVICE DELIVERY, TRAFFIC ENGINEERING, AND NETWORK AS WELL AS SECURITY OPERATIONS
ENTERPRISE SYSTEM MANAGEMENT IN VIRTUALIZATION(VM WARE, MICROSOFT AND CITRIX)
EXPERTISE IN MARKET RESEARCH FOR NEILSEN SOLUTIONS
WORK KNOWLEDGE IN REMOTE DESKTOP TO CONTROL SERVER USING VPN AND CONFIGURING VPN SCIRPTS
KNOWLEDGE OF ALL WINDOWS VERSIONS AS WELL AS TROUBLESHOOTING FOR ALL WINDOWS ISSUES
KNOWLEDGE IN RUNNING FEW SCRIPTS IN LINUX.
DEALING WITH CLIENTS FOR QUERIES RELATED TO TECHNICAL ASPECTS ON MARKET RESEARCH AND ALSO FOR COMPLAINTS RELATED TO CONSUMERS FOR VARIOUS GLOBAL PROJECTS
MANAGING SQL SERVERS FOR SCRIPTING FOR ERRORS IN THE FRONT END APPLICATIONS
MANAGING TEAM AND ALSO TEAM MANAGEMENT SKILLS
QUALITY ASPECTS AS PER SIX SIGMA AS PER YELLOW BELT PROJECTS.
TROUBLESHOOTING FOR BROADBAND RELATED ISSUES AND ALSO FOR ANTIVIRUS RELATED ISSUES IN DESKTOP.
HIGH LEVEL ESCALATION AND COMPLAINTS MANAGEMENT.
Application support L2.
COMPLAINTS MANAGER