In Store Logistics Manager
IKEA
Total years of experience :15 years, 8 months
In-Store Logistics Manager - IKEA - Kuwait 15-Feb-2016 to 20-Mar-2017
➢ Monitor the ordering process of the store, so that the stock levels of all the goods in the store are in line with the sales pattern and agreed sales targets are achieved.
➢ Ensure that the store should achieve a high service level to customers and a healthy stock balance to avoid over stock, concrete stock and out of stock situations.
➢ Responsible for managing the in-store warehouse, stock movements, stock levels and replenishment.
➢ Monitor and secure the sales space in relation to the range size by close interaction with the sales & com-in departments.
➢ Responsible for the regular replenishments & ensuring bins in the store are stocked up with required levels. This is supported through the analysis of top selling items, movement of stock, ensuring there is sufficient cover available for fast moving items and constantly liaising with the range & logistics department to prevent over-stock or stock-out situations.
➢ Work with Trinity Sales, Sales and Com - In in order to maximize sales
➢ Prepare the annual business plan and budget for the department, (e.g. manpower, purchase, stock loss and damage provision budgets) and management information provided to support appropriate business decisions.
➢ Review and monitor daily and monthly Key Performance Indicators (KPI’s) and analysis reports on various measurable factors against benchmarked figures (e.g. reports relating to; stock levels, stock ageing, top sellers, service levels with regards to stock availability, volume turnover, recovery analysis, range analysis, manpower productivity, etc.)
➢ Track performance, analyze variances, explore problem areas and utilize them for continuous improvement and appropriate recommendations.
➢ Managing the In-Store Logistics operations and ensuring all operational objectives/ metrics are delivered taking into account quality, quantity and cost through development and execution of tactical and operational initiatives
➢ Maintaining consistent stock balances by adhering to strict inventory control procedures
➢ Secure the warehouse equipment & machinery are maintained and are safe to operate.
➢ Drafting of Standard Operating Procedures (SOP’s) for all ISL activities and ascertain that all staff are properly trained on all the SOP’s and receive adequate development support to secure the store performance and succession needs.
➢ Annual Throughput of 12 Million Units
Annual Sold Volume of Approx. 150, 000 cbm
Annual Containers Volume : 3, 000
3PL operation managed : 23, 000 cbm
Direct functional reportees : 120
1. Support the Head Supply Chain Management in formulation of the departmental strategy for the organization specifically in terms of the strategy for regional sourcing/ procurement, materials management/ warehouse arrangements and logistics/ material transportation
2. Development of plans around logistics and materials management for smooth and timely supply of material to the various sites
3. Establish or monitor specific supply chain-based performance measurement systems and ensure adherence to the supply and logistics budget for the year.
1. Prepare yearly business plans and budgets for the Logistics function. Ensures that costs are kept to within budgeted levels, continuously looking for additional savings to maximize bottom line contribution
2. Develop and implement strategies, policies and procedures related to the logistics function, support the development of the business by analyzing logistical problems and producing new solutions, enhance the service quality by gaining new contracts
3. Plan or implement material flow management systems to meet distribution requirements
4. Direct or coordinate comprehensive logistical or reverse logistical functions for product life cycles, including acquisition, distribution, internal allocation, delivery, recycling, reuse, or final disposal of resources
5. Monitor the quality, quantity, cost and efficiency of the movement of goods, recommend optimal transportation modes, routing, equipment, or frequency
6. Coordinate with buying team after Purchase Order (PO) issuance and follow-up with the supplier/principal based on the estimated time of departure (ETD) and Estimated time of arrival (ETA), chase suppliers to ensure on time deliveries
7. Monitor and improve the efficiency level of logistical movements of shipments enabling tracking and locating merchandise
8. Review and intimate products’ arrival plans and prepare vehicle/shipments clearance plans and coordinate with port customs for release of shipments, oversee activities related to port clearance and shipment documentation in coordination with brand manager/ category manager
9. Approve delivery schedules of orders placed with suppliers and ensure coordination of the same with Warehouses and Country operation Heads on weekly/monthly basis
10. Support the land transportation/shipment of seasonal products and coordinate with the warehouse department the immediate in-out movement of the products
11. Oversee the implementation of the route plan for drivers and track movement to ensure delivery of products on time
12. Monitor all logistic support requirements (incl. transportation, materials handling, communication, store based activities)
13. Oversee the fleet management team for the routine vehicle/trucks maintenance and incorporate the emergency maintenance (accident/ break-down) in the vehicle/trucks availability plan
14. Recommends strategic placement of distribution centers, and strategies with regard to use of Free Trade Zones, or other short to medium term sources of commercial advantage
15. Negotiate the most efficient and cost-effective contract rates for all aspects of in-bound and cross-border shipping
16. Consult and provide accurate information on all aspects of freight-forwarding, clearing and distribution
17. Monitor product import or export processes to ensure compliance with regulatory or legal requirements.
18. Assist distribution center operation in ensuring achievement of cost, productivity, accuracy, or timeliness objectives
19. Negotiate transportation rates and ensure that the carriers comply to industry /environmental standards
20. Analyze the financial impact of proposed logistics changes, such as routing, shipping modes, product volumes or mixes, or carriers
21. Direct inbound or outbound logistics operations, such as transportation, safety performance, or logistics quality management
22. Lead improvements to internal or external logistics systems and/or processes.
Nov 2011 - Aug 2014: Abyat Megastore - Logistics Manager - Head office
Operates multiple warehouses and open yards for both Abyat Kuwait & Saudi Arabia
monitoring the quality, quantity, cost and efficiency of the movement and storage of goods
Managing all expansion projects related to Supply chain both locally & regionally.
Prepare all required Business analysis & reports.
Managing continuous process’s improvement to ensure better customer service & cost control.
Maintain operational cost within productivity targets.
Establishing & Handling contracting with the 2PL & 3PL service providers & set SLA
Following up the execution & amendments of contracts with 3PL service providers if required
Auditing & improving all Supply chain activities both locally & regionally planning projects
working on new supply strategies
Set up benchmarks for efficiency and performance (
May 2008 - Nov 2011: Abyat Megastore - Logistics Manager - Operations
Manage daily warehouse operations in receipt, inspection, storage and issuance of products with its associated trucking. Forecasts demands in order to estimate peak delivery periods and to issue work assignments
Redesigns warehouse area to accommodate traffic and improve product flow and operational efficiency; evaluates operational performance to maximize space utilization, warehouse capacity and streamline warehousing activities
Manages subordinate personnel to include delegating/directing work, staff training and development, monitoring and evaluating performance, and initiating corrective or disciplinary actions as the case may be. Assist in the selection of new employees. Gives feedback for improvements and increase efficiency
Maintains and ensures compliance with safety and security guidelines for personnel and building in adherence to applicable laws & regulations. Anticipates risks and prepares corrective & preventive measures implementing health and safety procedures; managing staff training issues;
motivating other members of the team
• Reduce overall logistics operational costs
Establish warehouse policies and procedures and periodically review them to ensure maximum efficiency
Home delivery Creation 72 hours before.
Home delivery schedule according to the routing zones
Confirmation, delivery date, time and job done
Exchange & Refund
Handling 53 worker in 18 delivery teams
Controlling the Front desk staff
Distributing the daily jobs for teams
Receiving teams and finalize the jobs in the system
Daily report’s
Date entry
• Maintains departmental inventories
• Recommends selection of new products
• Recommends, suggests and follow up on customer concerns and queries
• Participates in orientation, mentoring and training of sales personnel/new starters
• Pioneers opening of new stores (i.e. TSC Al-Kout Branch)
• Prepares periodic reports on sales/stock levels/shrinkage
• Maintains and monitors implementation of company procedures and standards
• Handles claims for damaged/lost goods
• Handles employee schedules/complaints /disciplinary actions
• Communicates high levels of customer service standards at all times to ensure customer satisfaction both employees and external customers
• Implements security, safety, loss prevention policies and shrink procedures, helping to ensure complete accounting of inventory, assets and money, as well as the welfare of staff and customers
• Implements hygiene, sanitation, security and safety standards of stock and equipment to ensure hygiene standards and safety at all times
Raving fans customer service course. Train the Trainer course. Modern Trends in Purchasing & Warehouse/stores Management course. Time Management course.