Senior Consultant –Transportation & Logistics Practice -MENASA
Frost & Sullivan
Total years of experience :24 years, 3 months
• Review and Reengineering of the existing logistics Supply Chain, warehousing operations of leading FMCG company, process flow redeisign.
• Demand and market size estmation, Logistics and warehousing industry market study, fesability analysis for warehouse location design, Product portfolio design, market entry strategy, forcasting, Project Management, Business research and strategy consulting
• Improve performance of supply chain, core operations, utilisation of assets. Address strategic concerns and market challenges by bringing in best practices in industry.
• Thorough Market Research, Syndicated Research have good understanding of business issues, challenges and aspirations with strong expertise in primary research, secondary research, data analysis and qualitative analysis have gained good domain knowledge of Middle East market.
Achievements:
• Conduct research, whitepaper studies on logistics market outlook in the region and delivered key note presentations in workshops, warehouse training. (Warehousing Efficiency Workshop Dubai) Jan 2016
• Strong understanding of Logistics, supply chain industry in the region interviewed and shortlisted companies from KSA, Qatar, Bahrain for GIL Awards in Dammam where logistics participation was hightest for benchmark awards.
• Perform in-depth business-to-business research and market study reports on specific topic in Logistics, supply chain, as well as work on client specific consulting projects, focused on MENASA region. (Conducted study on the Benchmark Practices in the FMCG industry in the Middle East)
Responsible for the organization of the operations department and catering to the needs of the Key customers requirements
Development of the operations department procedures for Air Sea (Import / Export)
Handling shipment from Origin with the assistance of over sea partner Geo dis Wilson for Local customer for Perishable, Dry & Hazardous shipment.
Coordinating with the customers and sales for rate request from Airline, Shipping line, Over Sea agents.
Monitoring shipments for daily custom clearance, documentation, arrival, departure status up to delivery.
Scheduling of deliveries for Perishable shipments, dry shipment and coordinating with customer, warehouse and Logistics Department.
Communicating to customer on operational issues, customs regulations and requirements
• Primarily responsible for directing the import / export operations of air freight coordinating closely with the overseas agents DSV & WCA members and reporting to management on shipment movements.
• Handling all aspects of logistics including coordination, custom documentation, negotiations with vendor/ sub contractors, till final delivery of shipment at destination or customer.
• Coordinating with the airline and shipping lines for shipment booking, rate negotiation and filing rates.
• Compiling, monitoring and reducing financial charges related to operations and updating shipment costs.
• Sending quotations for local and overseas inquiries, coordinating with local customer, destination agents and quotations for project tenders. Participating in overseas tender enquiry and submitting tender documents.
• Liaising with the key local customers for smooth handling of shipments and foreseeing any special handling requirements of shipments. Handling filing of customer complaints, NCR, customer feedback.
• Conducting Management Review Meetings, Internal Quality Audits liaison and working under the guidance of the Management Consultant to develop systems and process.
• Taking part in establishing scope of contracts with the appropriate service providers to handle shipping, transport from the hubs to customer warehouse.
• Maintaining proactive inter-departmental coordination in order to process the shipments in time.
• Monitoring performance of service providers and providing feedback to external and internal customers.
• Receiving, verifying and filing customer claims and requests then negotiating and following up with carriers to settle claims. Also participating in investigations and closing claims and complaints.
• Handling land transport orders rendering service to customer in neighboring countries.
• Liaising with forwarders for movement of trucks carrying goods across the country.
• Preparing legal and commercial documents related to land transport.
Achievements:
• Developed Quality Management System & Quality procedures and achieved ISO 9001 2008 certification within four months.
• Proactively identified, proposed and implemented initiatives such as developing new vendors and building extensive shipping and transport network systems to achieve quality and efficiency gains.
• Proposed additions to existing service offerings based on customer requirements and business demands.
• Achieved superior customer satisfaction levels by ensuring that all airfreight and sea-air services meet all client needs.
Air -Coordinating with customers, agents from packing, transportation, booking space with airlines, sending AWB details and pre alerts waybills.
Sea LCL / FCL -Container booking, rate negotiation, coordination with transporters, packing crew, operation instruction BL details, customs documentation, car inspection. Worked with online booking via Maersk, APL
Local Moves- Intercity / Inter house moves for local customers
Arrange Insurance with AXA Insurance Proposal for Insurance, coordinating, documentation. Filing for Claims on behalf of customer.
Import - Have handled documentation for the import dept sending Pre alerts, scheduling deliveries, import custom documentation; delivery order and communication with the agents regional GAC offices; clients for smooth operation and delivery. Local quotation to agents & customers.
FREIGHT SERVICES - DEPT.
Exports: FCL - Worked for the FCL responsible for booking containers online with some of the major lines, coordinating with customer and transport company placing container passing custom documentation sending BL instruction BL confirmation and Issue Original, House & Sea way BL
LCL- custom documentation procedures and formalities, to make sure cargo is loaded and forward in the most efficient manner as per the customer’s request. NVOCC operators, Break Bulk & Group age shipments.
Imports:
Import Into UAE -Documentation and procedures formalities for importing cargo passing Import bill and bill of entry with knowledge of customs procedures and formalities from Port Rashid and Jebel Ali, coordination for cargo transportation and timely delivery.
Import In Jabel Ali coordinating for the collection of DO, documentation for passing online bill of entry for delivery into Jebel Ali, coordinating with transporter and customers, preparation of on line Certificate of Origin
FTL / LTL coordinating documentation customs formalities for timely transportation of cargo.
One of the largest aircraft charter brokers in the world, providing a whole range of value added services to the aviation community, from passenger and cargo sales to airport representation.
• Handled flights operations of IL76, AN12, Boeing 707, and Tri-Star’s.
• Oversaw daily chartered passenger flights from Dubai Airport, cargo flights from Dubai, Sharjah ensuring smooth flight operations. Monitored and coordinated activities from check-in boarding, loading, fueling and catering.
• Directed air cargo handling activities, took care of documentation, applied knowledge of cargo pallet build up practices, bulk loading, airway bill execution, cargo clearing documentation at Customs.
One of the leading Air Cargo Chartering and Freight Forwarding based in Dubai and Sharjah International Airport.
• Tasked to develop the market as well as client relation for Moscow, Mumbai, Dhaka, Chennai, Bangkok, Lagos and other African sector.
• Coordinated closely with different offices in Dubai, Sharjah, Mumbai, Moscow to get information on cargo position, delivery status, and expected time of arrival of the cargo and notified client.
• Handled cargo from various destinations including Far East, subcontinent and European countries, Moscow and
other major Russian cities in transit to UAE.
• Prepared documents and liaised with the Clearing Department to obtain clearance of sea and air cargo.
• Liaised with IATA airlines / chartered airlines for rerouting of cargo to another destination where the company does not operate, negotiated for price and coordinated with operations to ensure timely rerouting, delivery or collection of cargo as per customer request, booking and block space agreement.
Achievement: Part of the team that pioneered the sector of re-export from UAE among private operators.
Postgraduate Diploma in Business Administration (PGDBA), in 1998, from one of the prime British Universities- University of Wales at Cardiff UK, as a regular student.
Two years full time degree from University of Pune with three project works . Training Work -as part of my MPM degree University Of Pune 25.6.96 – 24.9.96 Malvika Steel Ltd (Project) Interviewed and surveyed through questionnaire a range of employees, including senior management, in order to analyse levels of job satisfaction. Submitted a report of 15000 words on “The morale and motivation of employees of MSL” one of the largest steel plants in North India, part of the Usha Group. Was awarded a certificate of distinction for this intensive study, which included analysis, interpretation and detailed recommendations. 15.12.95 – 14.1.96 Escorts India Ltd (Project) Completed training with this leading manufacturer of electronics, motorcycles, heavy equipment and medical equipment etc. Compared the working of the personnel and HRD department here with that in Maruti Udyog Ltd. Gained an understanding of the personnel handbook, time keeping and policies for arbitration and negotiation. 15.11.95 – 14.12.95 Maruti Udyog Ltd (Project) Selected for training in the largest car manufacturer in India, a joint venture with Suzuki Ltd. Submitted a dissertation on the working of the Personnel and HRD department. Studied the Japanese style of management in an Indian context.