IT Infrastructure & Data Center Manager
United Matbouli Group
Total years of experience :23 years, 9 Months
Head the IT Infrastructure & Support Department across KSA for Group companies.
Implementing and coordinating Company IT strategies and multiple simultaneous projects
Manage infrastructure connectivity across KSA
Manage communication with Business
Vendor management
IT budget preparation: Manpower, Hardware, Software Licenses
Responsible for overall planning, organizing, and execution of all IT functions for the Group.
Managing Data Centre for the group CDCMP
Provide leadership, vision, and management to the IT department
• Work with the Project Managers to assess and respond to IT needs
• Manage an IT staff
• Hold departmental meetings to review strategic goals and initiatives, promote team building and work to provide growth paths for staff
• Provide day-to-day supervision, conduct performance appraisals, and delegate work assignments for all IT personnel
• Assist in recruiting, hiring, and providing appropriate training for IT support staff
• Serve on planning and policy-making committees.
• Oversee the development, design, and implementation of new applications and changes to existing computer systems and software packages.
• Responsible for the ordering, acquisition, inventorying, and disposition of hardware and software
•agreements, and other major vendor interactions, Systems Operations and Maintenance
• Maintain the integrity and continual operation of the IT network including the wireless networks
• Ensure the continual functioning of mission critical operations
• Maintain security and privacy of the information systems, communication lines, and equipment.
• Develop, review, and certify all back-up and disaster recovery procedures and plans
• Other duties, not listed, may be assigned by the Management.
Project Implemented
• IT Service Desk System - ITIL
• Network Manager - OpManager
• Data Center - Standard Tier2 with Intelligent Connectivity System
• Physical Infrastructure Management System - PIM
• IP Telephony System - Cisco
• EMC - Storage System
• Symantec Backup Solution
• Network Infrastructure with Intelligent patches
• Disaster Recovery Site
Polies & Procedures created
• IT General Policy and Procedure
• DR Plan
• Incident Management Procedures
Head of IT Operations and projects
The company was a leading player in the field of IT and computer services and caters to a large and diverse clientele. Started as a Technical Engineer and later promoted to current designation, Managing Big project of Intalling, Configuring administration Microdsoft Services .
Designation Chronology :
• Sep '02 - Present :
Operating Manager
• Sep '98 - Sep '02 :
Technical Engineer & Computer Trainer
Responsibilities :
• Overseeing the execution of a broad range of operations pertinent to the organization's daily operations, providing intelligence on exploration of new and emerging markets in addition to following up on finance, budgets & branch performance.
• Following up on the performance of both administrative & technical staff, making recommendations for hiring and termination of staff contracts based on performance against targets and coordinating the marketing process between Marketing Manager & Executive Managers.
• Reporting on a monthly basis to the Vice President on technical, financial and administrative performance, composing reports and collating findings for strategic review.
• Expediting all accreditation affairs with external verifiers and the Edexcel Foundation in London, formulating ISO reports and controlling matters pertinent to quality assurance.
• Assuming additional responsibilities of a Regional Internal Verifier as and when required to ensure that all operations are being carried out in accordance with prescribed protocol.
Responsibilities :
• Diagnosed and resolved product performance problems, performed routine maintenance and ensured customer satisfaction by advising customers on preventive maintenance.
• Proactively responded to potential Cisco issues to prevent unplanned interruption of customers business and delivered fully integrated enterprise and service provider solutions.
• Served as an internal resource on technical issues, coordinated training for engineers, calibrated equipment on-site for large volume customers and ensured supply of specification compliant products and services.
• Conducted timely updates to the service and client periphery, composed service reports and formulated service procedures for repair, installation, maintenance and troubleshooting.
• Extended technical support for product trials and ensured proper implementation of procedures for installations along with providing proper customer support and guidance
• Additional course work in Microsoft products