Senior Health Information Management Specialist
Sheikh Khalifa Medical City - on EMPI Cleanup project with SEHA as OCSHI resource
Total years of experience :20 years, 5 months
In this short-term EMPI (Enterprise Master Patient Index) cleanup project with SEHA - Abu Dhabi Health Services Co, my primary job responsibility is to identify the duplications in patient medical records across all SEHA facilities and business entities in Abu Dhabi and merging them under single EPI (Enterprise Patient Identifier) for the quality patient care. The processes used in this project is Data Analysis and Combine in Malafi/Cerner applications and the data analysis includes Duplication Analysis, Data Mining, and Overlap Analysis along with Merging in D'Clenz tool. While on this project, we had the opportunity to experience the HIM activities in Medical Records department as well.
1. Quality Audits: Presently, as a Quality Controller, I do internal audits and rate my colleagues’ performance on a monthly basis apart from controlling and maintaining quality reports of my team as well as clinical documents of other production centers throughout India. The other audits under my belt are Focussed Audits and Post-Delivery Audits.
2. Team Lead: Additionally, I am leading a team size of 10 members under me apart from following up with around 30 production units for which my duties include training the production centers (captives as well as vendors) on the MModal accounts and providing them regular feedback by disseminating the client updates and educating/motivating the team on an as-needed basis. I have been frequently interacting with the Clients on weekly calls as well.
3. Quality Management:
Achieving daily targets along with additional tasks/responsibilities.
Assessing quality delivered by the production centers by reviewing certain percentage of their processed volumes.
Educating production centers by providing them the error summary on a weekly basis.
Disseminating feedback from the clients to the production centers.
Updating production centers via mails and/or calls of all updates from the multi-specialty clients.
Communicating with the front-end team (US) via mails and calls for all updates and/or issues if any.
Addressing and closing of tickets raised by the clients.
Other auditing works, which include Client Audits, Focussed Audits, Internal Audits, Post-Delivery Audits, etc.
Distance Education
Also completed MBA in Total Quality Management from Sikkim Manipal University in 2013 thru Distance Education mode. Have done Six Sigma Yellow Belt certification from CBay Solutions and got trained in Medical Coding from Transcode Solutions.