Tutor
St. Clair College of Applied Arts and Technology
Total years of experience :4 years, 4 Months
- Provided individual and small group tutoring in 12 different subjects
- Assisted students to improve academic achievement
- Reviewed class material, predicted test questions, and formulated ideas for papers
- Assembled patient records and filed them for consistent, easy access.
- Answered multiple telephone lines.
- Guided patients and visitors.
- Scheduled appointments for patients with medical specialists.
- Copied and faxed office documents.
- Typed, printed, and mailed appointment reminder letters.
- Worked with multiple physicians daily, which included retrieving records, printing laboratory, x-ray, and medication profiles for each patient.
- Reformulated the protocol that governs the interaction between staff and international patients (refugees).
- Translated between staff and patients when needed.
**** Earned excellent marks on performance reviews, with citations for excellence in areas including work volume, accuracy and quality, ability to learn and master new concepts, positive work ethic, and commitment to providing unsurpassed service.
**** Received a Certificate of Excellence for outstanding performance and lasting contribution.
- Translated over three-way telephone calls with medical staff and patients on the line.
- Scheduled medical appointments for patients.
- On-call interpreter (24/7) for patients during regular scheduled clinic, hospital, and emergency visits. I have also translated consent forms for child births, surgeries, and other procedures.
Graduated with - Distinctive Academic membership - Honor Roll membership - Student Leadership Award - Incentive Scholarship Award Relevant Courses Medical Terminology I & II Medical Office Management & OHIP Medical Typing & Theory Techniques I & II Medical Transcription I & II Advanced Word & Excel Processing – MS Word Transcultural Communication Contemporary Social Problems Crimes and Their Victims Pharmacology First Aid & CPR Internship – Windsor Regional Hospital – Metropolitan Campus
Graduated with - Academic Honor Roll membership Relevant Courses Professional Computer Application I & II Language Fundamentals Administrative Procedures Administrative Documents I & II Essential Business Calculations Personal Development & Career Accounting for the Office Assistant Introduction to Canadian Business Communication in Today’s Workplace Business Computing and the Internet