Head Of Sales and operations
Carzami
Total years of experience :13 years, 4 months
Over 13 years of experience in Automotive Sales, after Sales,
with a wide range of experience in sales functions and
marketing. Work on own initiative, and proven leadership
skills include developing and motivating others to achieve
their targets. I have a strong passion for setting up and
scaling new businesses. I have been involved in a variety of
roles from product management, operations, and
commercial strategy.
Over the last couple of years, I have launched and scaled E-
commerce and classified marketplaces across Egypt.
Specialties: Sales Management - Operations - Product
Management - Customer Experience - Growth Strategy -
Business Development - E-Commerce - Project
Management - Logistics.
▪ Explain repairs to customer & ensure that he understands the charges.
▪ Promote sales of additional repairs thru the Vehicle acceptance on DDB (Direct dialogue bay).
▪ Promote Sales of Porsche Tequipment Genuine Accessory and PDS,
▪ Establish the customer’s needs after receiving and welcoming him.
▪ Provide labour cost estimates, if necessary in conjunction with diagnosis section.
▪ Contact the customer if :-
A. Any extra work was found & takes his agreement on any further charges.
B. Completion time is need to revised in suitable time.
▪ Complete invoice summary & hand over a copy with the invoices to the accounting department daily balance & correct any errors of payments daily.
▪ Promote customer satisfaction & handle customer complaints within the bounds of my authority.
▪ Meeting Customer satisfaction requirements and handling customer objectives.
▪ Achieving KPI based targets.
▪ Reviewing customer information and update it thru C@P based on the existing customer file
▪ Diagnose customer vehicle & advise him on necessary repairs (Vehicle acceptance). DDB: Direct dialogue bay.
▪ Handle warranty policy within the authority given.
▪ Complete repair order & obtain customer approval & signature.
▪ Follow up workshop to ensure delivery time as promised.
▪ Ensure that time of completion is as promised to the customer.
▪ Respond promptly to customer request.
▪ Convey requirements clearly to the workshop by preparing work order based on Time Unit Manual.
▪ Responsible for securing regular customer relations.
Master Degree at Marketing
bachelor Degree
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