Service Support Engineer
Saudi Arabic Computer System/Saudi Aramco Project
Total years of experience :7 years, 5 Months
• Supported the 2014 Pipelines Executive Management Safety Review (EMSR) conducted at EWPL Pump Station 3.
• Supported Saudi Aramco/East West Pipe Line and Dhahran as a work force in workstation recovery during the virus attack last August 2011.
• Troubleshooting software and hardware issues for business computers and printers. Used the company’s system application (REMEDY) for a regular business transaction.
• Provide base level IT support to non-technical personnel within the business.
• Resolved customer issues in a clear, courteous and straightforward manner.
• Demonstrated professionalism and courtesy with customers at all times.
• Remain up-to-date on the latest technologies and solutions applicable to company business.
Responsible for diagnostic isolation, replacement and repair of Apple computer related problems both desktop and portable including ipods and other accessories. Responsible to input the repairs and request the necessary parts needed using the Global Service Exchange (GSX) to make sure that the customers meet their demands.
Responsible for diagnostic isolation, replacement and repair of computer related problems including printer and scanner. Recommend or applies necessary changes to the systems which includes hardware and software upgrades, installation or removal of device drivers and re-configuration of hardware and software set-up.
GPA: 82% ACHIEVEMENTS • Cisco Certified Network Professional (CCNP) – December 21, 2013 [Cisco ID: CSCO012361067] • Cisco Certified Network Associate (CCNA) – July 28, 2013 [Cisco ID: CSCO012361067] • Cisco Certified Entry Networking Technician (CCENT) – April 13, 2013 [Cisco ID: CSCO012361067] • Microsoft Certified Professional (MCP – Configuring Windows 8) – May 14, 2013 [Certification ID: 10034926] • Macintosh Service Certification Exam (Hardware) – May 16, 2008) • Apple Portable Service Exam – August 31 2007 • Mac OS X 10.4 Service and Support Exam – July 20, 2007 • Dell Certified Systems Expert (Foundation 2005 Latitude) – December 23, 2005 • Dell Certified System Expert (Foundation 2005 Desktop) – December 21, 2005 • Dell Certified System Expert (Foundation 2005 Inspiron) – December 2, 2005 TRAININGS/SEMINARS • CCNA1 Networking Basics August 30, 2005 AMA Computer College, Makati • Structured Programming in C/C++ March 22-April 12, 2003 Meralco Foundation Institute • Practical Cellular Phone Servicing February 3 – 14, 2003 • Program Logic Formulation January 18 – February 1, 2003 Meralco Foundation Institute • Basic Electronics August 12 – August 27, 2002 Meralco Foundation Institute • Digital Microwave January 2002 • Radio Broadcasting Design November 2001 • Digital Satellite September 2001 • Digital Television August 2001