Senior Teller (associate retail branch operation)
United Arab bank
Total years of experience :17 years, 10 Months
Receives checks, cash, bankcards or other negotiable instruments in payment of fees or charges; verifies amounts and endorsements; issues receipts.
Accepts checks for cashing; verifies endorsements and acceptability; makes change.
Accept telegraph transfer, inside and outside the country, with different currencies
Counts cash drawer upon opening to verify amount; ensures enough cash is kept in drawer for daily needs by ordering from vault.
Balance ATM terminal totals against Network.
Reconcile issuer transactions to the network settlement
Identify discrepancies, resolve differences, and process adjustments.
Provide support and direction to the branches and customer banks as needed.
Conducts a variety of customer service tasks which may include providing account balances, transferring funds, tracking deposits and various record changes.
Maintains and accounts for cash drawer and daily transactions; reports discrepancies.
perform specialized tasks such as preparing cashier's checks, personal money orders, issuing manager’s checks and exchanging foreign currency
answer inquiries regarding checking and savings accounts and other bank related products
Keeping detailed records of every transaction that takes place
May train new employees and answer co-worker questions
Promotes the bank’s products and services; consistently cross-sells bank products at every opportunity
Makes concentrated effort to solve customer problems
Identifying customers and cashing checks, or referring customers to an officer for authorization to cash checks
Promote and maintain positive relations with all contacts, customers and potential customers
Responsibilities:
Receives checks, cash, bankcards or other negotiable instruments in payment of fees or charges; verifies amounts and endorsements; issues receipts.
Accepts checks for cashing; verifies endorsements and acceptability; makes change.
Accept telegraph transfer, inside and out side the country, with different currencies
Enters transaction data on accounting system terminal; consults database to check status of financial accounts or verify information when necessary.
Counts cash drawer upon opening to verify amount; ensures enough cash is kept in drawer for daily needs by ordering from vault..
Conducts a variety of customer service tasks which may include providing account balances, transferring funds, tracking deposits and various record changes.
Maintains and accounts for cash drawer and daily transactions; reports discrepancies.
perform specialized tasks such as preparing cashier's checks, personal money orders, issuing manager’s checks and exchanging foreign currency
answer inquiries regarding checking and savings accounts and other bank related products
Keeping detailed records of every transaction that takes place
May train new employees and answer co-worker questions
Promotes the bank’s products and services; consistently cross-sells bank products at every opportunity
Makes concentrated effort to solve customer problems
Identifying customers and cashing checks, or referring customers to an officer for authorization to cash checks
Promote and maintain positive relations with all contacts, customers and potential customers
Achievements:
Knowledge of methods of handling money and negotiable instruments.
Skill in meeting and dealing with the public.
Skill in following verbal and written instructions.
customer service orientation
Responsibilities:
• Tele-calling of all delinquent customers (Covered Card, Personal Finance, and Property Finance) for payments via the collections strategy using all communication modules depending on the collection stage that customer resides.
• Action plan for all delinquent customers (Covered Card, Personal Finance, and Property Finance) complying with the bank’s process & policy.
• Legal action for delinquent customers (Covered Card, Personal Finance, and Property Finance) under certain parameters.
• Blocking of accounts & amounts for all customers posing risk to the bank.
• Manual debits of delinquent customer (Covered Card, Personal Finance, and Property Finance) accounts with available balance.
• Make suitable optional arrangements with the customer thus securing the product further (e.g. new PDCs arrangements, fixed deposits, replacing PDCs etc…).
Achievements:
• Created excellent relationship with customers.
• New appointment of collections Head effecting changes in the collections strategy in a very professional manner.
• Increased the percentage of credit collection in the department.
• Removing the non-productive activities from the unit thus increasing the collection efforts.
• Making fixed deposits pledged against the personal finance therefore increasing the bank deposits & minimizing the exposure on the product.
• Tying up with lawyers to enhance the CRD efforts.
Responsibilities:
• Inform and convince customers for the dues amounts to be paid (by phone, e-mails, and fax).
• Reschedule the liabilities of the customers.
• Prepare (daily, weekly, and monthly) report about the customer’s status.
• Following up for No Intention to Pay (NITP) customers, and convince them to cover their dues.
Achievements:
• Created excellent relationship with customers.
• Increased the percentage of credit collection in the department.
• Successfully negotiated with high delinquent customers to produce favourable results for the bank.
-Controlled and executed billing, issuing receipts, handling accounts receivables and payables, and collection of debts, and managed payroll.
-Prepared monthly financial reports.
-Supervise and reconcile monthly bank statements.
-Managed Job Costing Activities.
-Creating the finance filling manual documentation.
-Prepares audit schedules for external auditors.
- Preparing payroll slips for office staff.
- Update and controlling running accounts
- Coordinating with the bank and the audit firms.
- Preparing Monthly financial statements.
- Ms. Office incuding Outlook, Power point, Excel, and Word.
-Coordinate banking activities such as letters of credit.
Processes the various finance areas including: Payroll Management, as delegated by the Manager.
-Perform any other function/s as directed by the head of accounts.
-Prepared monthly financial reports.
-Coordinated all bank transactions: money transfers, drafts, and statement reconciliation.
-Reported to the board of directors and helped in the decision making process
-Coordinated client service: pricing, preparing quotations, in addition to operations management.
-Supervise and reconcile monthly bank statements.
-Controlled and executed billing, issuing receipts, handling accounts receivables and payables, and collection of debts, and managed payroll.
-Prepared monthly financial reports.