Tyre Centre Manager
Hansa Engineering
Total years of experience :13 years, 10 Months
Lead and manage the branch to achieve sales and profit targets while providing value added tyre solution to the end users.
Developing and implementing the branch annual operating plan to achieve the set targets.
Prospecting and developing new business from the assigned catchment territory mainly corporate customers and end users.
Develop and implement the agreed customer service parameter to attract and retain customers.
Manage company assets and budgets in line with company policies, processes and procedures.
Lead and manage collection of tyre Centre sales proceeds in line with the approved terms of trade.
Identifying and developing trade opportunities to deliver increased volume and market share.
Implementation of marketing activities, training, motivating and evaluating staff to achieve highest level of performance and customer service.
Identifying, implementing and benchmarking best practice in provision of tyre solutions
Assess local market conditions; identify prospective business development opportunities.
Ensure prudent and professional acquisition of new business opportunity.
Ensure that current customers are looked after in the best possible manner.
Oversee the customer service staff providing support and direction as and when needed.
Analyse customer feedback from customer service executives and deal with any complaints in a positive and timely manner.
Build and maintain good rapport with customers.
Oversee overall customer satisfaction across all customer categories.
Recruit new employees and orient them to company culture and policies.
Oversee that all guidelines and policies in respect to labour and human resource are adhered to.
Recommend staff for employment or promotion within the branch to head office in accordance with the company regulations.
Oversee human resource matters at branch level.
Ensure that the delegated duties of the staff are being carried out in line with their responsibilities.
Assess training needs and ensure that appropriate training is provided.
Build and maintain a cohesive and motivated team at the branch level
Carry out regular checks of the entire premises and other assets.
Ensure that the premises are clean and aesthetically appealing at all times.
Ensure that all company assets are well maintained and accounted for.
Prepare daily, weekly, monthly reports as required by the management.
Oversee that the workshop and stores functions are carried out in an efficient and timely manner.
Ensure that the inventory records are accurately maintained and carry out physical monthly stock takes.
Oversee receivables management at the branch level and ensure that it conforms to company policies to enable the company meet its financial commitments.
Manage petty cash function.
Ensure that the company assets are well secured from theft, fire and any other potential risk or hazard
Reporting to the Station Master, the Station Agent is responsible for:
o maintaining station operational status
o providing assistance during planned or emergency evacuation of passengers as and when necessary
o controlling and mitigating overcrowding in station and platforms to ensure that passenger flow is managed in an orderly manner
o delivering essential messages to passengers via audio or visual means in a timely, clear and proactive manner
o monitoring and controlling the direction of the fare gates to facilitate the flow of passengers, and in the event of an emergency situation
o providing ticket sales, train services information and responding to passenger enquiries
o distributing publicity materials and handling lost property
o assisting the handling of cash collections from TVM(Ticket vending machines)
o Operations of elevators, escalators and Fare gates when they fail.
o Balancing accounts day sales at the end of the day.
Reporting to the branch manager, the head cashier is responsible for:
o Consult with customers about their product or service needs.
o Analyze customer feedback and tailor service offerings accordingly
o Troubleshoot products and services to best fit customer needs and expectations
o Cashing transactions made in the restaurant (in-house).
o Cashing transactions made for the kitchen and service area.
o Maintain stocks and supplies levels and plan re-order level
o Recording daily accounting collections.
o Recording account transactions and calculation of daily, weekly and monthly collections.
o Managing the cashier's desk - Receipts, credit card bills, invoices& basic amenities
CPA PART I SECTIONS 1 & 2 Paper Title Result CA11 Financial Accounting *Previous Credit* CA12 Introduction to Law *Pass* CA13 Entrepreneurship and Communication *Previous Credit* RESULT FOR SECTION 1 Pass CA21 Economics *Previous Credit* CA22 Cost Accounting *Previous Credit* CA23 Auditing and Assurance *Pass* RESULT FOR SECTION 2 Pass ============ END OF RESULT DETAILS ===============
Bachelor of commerce management science major with a bias in statictics, business management, supply chain management,project management, data analysis and strategic management.