Call Center Executive
BPO+
Total years of experience :14 years, 8 Months
Job Responsibilities:
Preparing weekly schedule of the Agents
Training new Agents to familiarize with calls and techniques.
Checking on monthly sales.
Preparing and reviewing daily sales.
Point of contact of manager and clients.
Job Responsibilities:
Generate and qualify leads through cold calling.
Manage leads by tracking and following up on them.
Conduct sales presentations and product demos via the phone and internet.
Close sales and meet monthly sales goals in accordance with development plan.
Produce activity reports.
Attend trade shows and conferences.
Work with affiliate sales to cross-generate leads
Job Responsibilities:
Handling a Team
To ensure that we’re within Service Level
Weekly calls with Clients (US Based Clients)
Sending Hourly Reports to the Manager and Clients
Coaching Agent in a day to day basis
Weekly audit of Agent’s Quality
Doing hourly follow-up with the queue Status
Validating weekly Agent’s Quality that was being audit by the Quality Team
Checking Agents attendance daily
