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mariam al shehhi, BRANCH MANAGER

mariam al shehhi

BRANCH MANAGER

MASHREQ BANK

Location
United Arab Emirates - Ras Al Khaimah
Education
High school or equivalent, ICDL
Experience
34 years, 9 months

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Work Experience

Total years of experience :34 years, 9 months

BRANCH MANAGER at MASHREQ BANK
  • Central African Republic
  • August 1997 to December 2014

• Manage to achieve financial and non financial target & successfully meet customer’s expectation
• Capitalize on the new business opportunities within the local trade boundaries
• Adopt retention, expansion, attrition and cost management tactics in order to increase market value
• Coach & develop local market team capabilities towards better implementation of REAC strategies
• Handle delegated authorities relating to operational functionalities
• Provide feedback on market dynamic, to recommend product re-posting accordingly
• Handle internal service issues by re-enforcing the service oriented behavior across branch functionalities.
• Report operational deviation to ensure acceptable branch audit rating.
• Improve branch staff satisfaction results through team building, staff motivation & coaching
• Resolves complex customer problems by practicing the delegated authorities and coordinating with the other partners

Education

High school or equivalent, ICDL
  • at rak
  • May 2010

ICDL

High school or equivalent, bacheler
  • at al ain
  • June 1996

 1996: B.A “BIOLOGY’ Major from University of UAE-Al Ain City  ICDL

Specialties & Skills

Yoga
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S3
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MDA
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T3
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Accounting and Finance
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TRAINEE & EMPLOYEE COACHING
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BRANCH PRESENTAION
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TYPING, COMPUTER USED
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MANAGEMENT
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PRESENTATION
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EMPLOYEE ENGAEMENT
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CUSTOMER SERVICE
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customer service
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Languages

English
Expert
Hindi
Expert
Arabic
Intermediate
Punjabi
Intermediate

Training and Certifications

 Fundamentals Of Banking (Training)
Training Institute:
DUBAI
Date Attended:
January 2008
Duration:
48 hours
 Management Skills (Training)
Training Institute:
DUBAI
Date Attended:
February 2008
Duration:
60 hours
 Complaint Handling & Negotiation Skills (Training)
Training Institute:
DUBAI
Date Attended:
January 2001
Duration:
48 hours
 Branch Sales & Service (Training)
Training Institute:
DUBAI
Date Attended:
March 2004
Duration:
48 hours
 Anti- Money Laundering Measures (Training)
Training Institute:
DUBAI
Date Attended:
August 2004
Duration:
48 hours
 Selling Skills & Extraordinary Sales Leadership (Training)
Training Institute:
DUBAI
Date Attended:
July 2003
Duration:
48 hours

Hobbies

  • READING, FISHING, TRAVELLING