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mariam al shehhi, BRANCH MANAGER

mariam al shehhi

BRANCH MANAGER

MASHREQ BANK

Lieu
Émirats Arabes Unis - Ras al-Khaimah
Éducation
Etudes secondaires ou équivalent, ICDL
Expérience
17 years, 5 Mois

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Expériences professionnelles

Total des années d'expérience :17 years, 5 Mois

BRANCH MANAGER à MASHREQ BANK
  • République centrafricaine
  • août 1997 à décembre 2014

• Manage to achieve financial and non financial target & successfully meet customer’s expectation
• Capitalize on the new business opportunities within the local trade boundaries
• Adopt retention, expansion, attrition and cost management tactics in order to increase market value
• Coach & develop local market team capabilities towards better implementation of REAC strategies
• Handle delegated authorities relating to operational functionalities
• Provide feedback on market dynamic, to recommend product re-posting accordingly
• Handle internal service issues by re-enforcing the service oriented behavior across branch functionalities.
• Report operational deviation to ensure acceptable branch audit rating.
• Improve branch staff satisfaction results through team building, staff motivation & coaching
• Resolves complex customer problems by practicing the delegated authorities and coordinating with the other partners

Éducation

Etudes secondaires ou équivalent, ICDL
  • à rak
  • mai 2010

ICDL

Etudes secondaires ou équivalent, bacheler
  • à al ain
  • juin 1996

 1996: B.A “BIOLOGY’ Major from University of UAE-Al Ain City  ICDL

Specialties & Skills

Yoga
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S3
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MDA
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T3
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Accounting and Finance
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TRAINEE & EMPLOYEE COACHING
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BRANCH PRESENTAION
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TYPING, COMPUTER USED
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MANAGEMENT
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PRESENTATION
+Endorse 0
EMPLOYEE ENGAEMENT
+Endorse 0
CUSTOMER SERVICE
+Endorse 0
customer service
+Endorse 0

Langues

Anglais
Expert
Hindi
Expert
Arabe
Moyen
Punjabi
Moyen

Formation et Diplômes

 Fundamentals Of Banking (Formation)
Institut de formation:
DUBAI
Date de la formation:
January 2008
Durée:
48 heures
 Management Skills (Formation)
Institut de formation:
DUBAI
Date de la formation:
February 2008
Durée:
60 heures
 Complaint Handling & Negotiation Skills (Formation)
Institut de formation:
DUBAI
Date de la formation:
January 2001
Durée:
48 heures
 Branch Sales & Service (Formation)
Institut de formation:
DUBAI
Date de la formation:
March 2004
Durée:
48 heures
 Anti- Money Laundering Measures (Formation)
Institut de formation:
DUBAI
Date de la formation:
August 2004
Durée:
48 heures
 Selling Skills & Extraordinary Sales Leadership (Formation)
Institut de formation:
DUBAI
Date de la formation:
July 2003
Durée:
48 heures

Loisirs

  • READING, FISHING, TRAVELLING