Marie Angelique Ramos, Customer Service cum Assistant Administrator

Marie Angelique Ramos

Customer Service cum Assistant Administrator

DP World

البلد
الإمارات العربية المتحدة - دبي
التعليم
دبلوم, Crisis Management
الخبرة
12 سنة, 10 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :12 سنة, 10 أشهر

Customer Service cum Assistant Administrator في DP World
  • الإمارات العربية المتحدة - دبي
  • مارس 2011 إلى مايو 2011

•Assisting with employee relations, meet and greet clients and visitors
•Emailing internal and external correspondence
•Attending telephones calls and transfer to appropriate staff member
•Performing general clerical duties to include photocopying, faxing, mailing, and filing
•Setting up and coordinate meetings and conferences

Senior Customer Service cum Administrator في Fitness First
  • الإمارات العربية المتحدة - دبي
  • يوليو 2007 إلى فبراير 2011

•Preparing reports, memorandums, proposals and correspondence
•Tracking club supply inventory, approving supply orders and monitoring club operations
•Assisting club staff in maintaining files and organize club budgets and expenses
•Responsible in maintaining membership system updated and other membership related concerns
•In charge in generating Management Reports
•Responsible for the provision of a comprehensive Front Office task and prepare accounts and process payments

Travel Consultant في Lama Group of Companies
  • الإمارات العربية المتحدة
  • مارس 2007 إلى يونيو 2007

•Advertising and selling holiday products to the customers and travel related products including leisure travel
•Providing information about the best destinations places, tours accommodation and transport
•Making travel and accommodation plans for the clients
•Collecting payments from the clients and maintain record of transactions
•Networking with tour operators

Hostess في M/V Regal Empress-Imperial Majesty
  • الولايات المتحدة
  • سبتمبر 2006 إلى يناير 2007

•Serving as the mouthpiece for the cruise ship, greeting passengers as they board and disembark
•Providing news or updates about the ships events and upcoming activities
•Making sure that the lobby, dining room, bathrooms and menus are kept clean throughout cruise ship operations
•Making sure all menus of the restaurant are wiped and stain free
•Checking with the telephone operator and answering machine to have an idea of all the advanced reservations
•Planning out the guest seating list and the reservations and making sure that the guests have been seated at their respective tables

Front Desk Attendant cum Guest Relations Officer في Ascot Hotel
  • الإمارات العربية المتحدة
  • يناير 2005 إلى يونيو 2006

•Attending calls queries and perform some general office work duties
•Meets and greets arriving guests and bids them farewell as they leave
•Arranging guest travel and transportation Calculate final bills and receive payment
•Reviewing the arrival list daily and assists in preparing and distributing welcome amenities
•Advising management and sales of the update reservation status for reference in business solicitation
•Receiving and sending emails-bookings, reservations and transport

الخلفية التعليمية

دبلوم, Crisis Management
  • في VAA Institute of Technology
  • أغسطس 2006

none

دبلوم, Basic Stewarding
  • في VAA Institute of Technology
  • أغسطس 2006

none

دبلوم, Crowd Management
  • في VAA Institute of Technology
  • يوليو 2006

none

دبلوم, Safety Of Life At Sea (SOLAS)
  • في University of Cebu
  • أكتوبر 2004

none

بكالوريوس, Hotel and Restaurant Management
  • في Mindanao State University
  • أبريل 2003

none

Specialties & Skills

Crisis Management
Outlook
Prologic Sytem
Microsoft Excel
Microsoft Word
Microsoft Office Outlook
Aphelion System

اللغات

الانجليزية
متمرّس