Shop manager
Chalhoub group/ Allied Ent.
Total des années d'expérience :3 years, 11 Mois
Achieving the targets and tasks; Managing and forming the strong Team - communication and cooperation between staff members and head office; Taking care and arranging the customer database - (Keep a record of names, addresses, purchases, and reactions of prospects contacted, informing the customers about promotions or new collections; ) Provide the exellent customer service - Explain correctly features and benefits of the products and prices, and convince the customer to purchise, answering correctly for the questions from customers related to sales needs; handling customer complains and converting the customers to be a regular. All commercial reports - KPI’s; Foot Traffic, Weekly and monthly rota to be send on time to Regional manager; Events and photo shooting schedule preparation and providing Management with the right solutions.
“Taking care of our customers” training diploma; “Shopping with the experts” training diploma; “Supervisory skills” training diploma; “NVQ program, level 2” – 18 units - diploma Edexel “QCF” program, level 3” –Coach & Assessor - diploma Edexel
