Call center Agent
Teleperformance
Total years of experience :0 years, 5 Months
- Attending escalation calls apart from taking normal calls.
- Conveying the client requirements to the team with regards to the process.
- Attaining daily, weekly and monthly targets specified by the process.
- Adhering to the schedule as prescribed by the TL.
- Providing the feedback to the process manager at the end of the day.
OJT- On Job Training 2012-2013 STI College Fairview as I.T Staff • Job Description- printing documents, encoder and fixing the internet connection if needed Part Time Job Shakey’s Pizza • Position – Service Crew 2013-2014 Responsibilities -Providing a warm welcome for customers. -Receive food & drink orders & serve customer requests to the standards required. - Serving dishes to customers at tables. -Learning the names of & building relationships with regular customers. -Ensure timely delivery of all food & beverage items to customers. -Understand menu content and keeping up to date with any menu changes. -Making recommendations from the menu if requested. -Answer guest queries in a polite and helpful manner. -Clearing cutlery and dishes away from tables. -Passing food orders through to the kitchen staff promptly. -Ensuring the food service area is left clean and tidy once all the guests have left. -Relaying, preparing and setting tables for the next guests.