Mark Anthony Rivera

- Prepares reports, presentations, memos, minutes of meeting and correspondence.
- Schedules appointment and meetings for executives and upper level staff.
- Attends meetings, when required, with potential business partners for administrative support.
- Coordinate all activities related to the Document Control procedure, including technical documents, drawings, and commercial correspondence.
- Input document data into the standard registers ensuring that the information is accurate and up to date.
- Organizes, files and maintains relevant public information on potential business partners, potential clients.
Organizes, files and maintains confidential information from potential business partners, potential clients.
- Prepares, provides and maintains relevant corporate information for potential business partners

• Gathers patient information by collecting demographic information from a variety of sources; interacting with registration areas and physicians' offices; retrieving information from automated printer.
• Maintains patient files and retrieves files for scheduled appointments; files study patient charts; files all patient data upon receipt of information; initiates records for new patients and creates computer index; prepares file labels; maintains filing statistics; audits filing sequence.
• Maintains record availability by processing charts into the department; using chart mark-off procedures; facilitating chart location activities.
• Responds to requests for medical records; processes letters and reports; answers and directs telephone calls.
• Keeps health care providers informed by communicating availability or unavailability of the record.
• Maintains continuity of work operations by documenting and communicating actions, irregularities, and continuing needs.
• Maintains patient confidence by keeping patient records information confidential.
• Serves and protects the hospital community by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements, and NMDC’s standards.
• May photocopy records and documents for billing and/or legal services; sends and receives information via facsimile machine.
• Enhances medical records and hospital reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Keeps supervisor informed of problems or issues; monitors supplies needed; performs other duties as assigned.
• Documents medical claims actions by completing forms, reports, logs, and records.
• Establishes proof of loss by studying medical documentation; assembling additional information as required from outside sources, including claimant, initiating or conducting investigation of questionable claims.

Care for people who have severe mentally, physically disorders.

Care for patients who are suffering from mental illness or mental stress.

Organizing and of developing treatments and therapy sessions for patients.

Responsible for providing very basic patient needs, such as administering medications, monitoring for side effects which may be experienced, and ensuring that patients maintain personal hygiene.

Assist their patients in functioning productively by administering treatment in the form of counseling or medication.

Do outbound calls for American Insured.
Acts as voice of the customer.
Asks evaluation questions regarding insured’s customer service experienced.
Document contact’s feedback during the call in the system.

Greet clients and patients.
Accommodate patients/customers with insurances and health card regarding medical examination and encoding information in the computer.
Ensures that every patient is afforded with professional nursing care and well taken care of while inside the clinic
Ensure that all patients have assigned patient number before proceeding to nurse station.
Answers telephone call, takes messages and provides information to walk in customers as well as phone inquiries.
Provides patients with accurate information regarding doctor’s schedules and special preparations for special procedures.
Ensures that all needs and complaints of patients are being handled effectively and efficiently.