Supervisor
Quick
Total years of experience :5 years, 11 Months
is a quick service restaurant located at the heart of Diera Creek Dubai, United Arab Emirates.
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
•Opens customer accounts by recording account information.
•Maintains customer records by updating account information.
•Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
•Maintains financial accounts by processing customer adjustments.
•Recommends potential products or services to management by collecting customer information and analyzing customer needs.
•Prepares product or service reports by collecting and analyzing customer information.
•Contributes to team effort by accomplishing related results as needed.
•Resolve customer complaints via phone, email, mail, or social media.
•Use telephones to reach out to customers and verify account information.
•Greet customers warmly and ascertain problem or reason for calling.
•Cancel or upgrade accounts.
•Assist with placement of orders, refunds, or exchanges.
•Advise on company information.
•Take payment information and other pertinent information such as addresses and phone numbers.
•Place or cancel orders.
•Answer questions about warranties or terms of sale.
•Act as the company gatekeeper.
•Suggest solutions when a product malfunctions.
•Handle product recalls.
•Attempt to persuade customer to reconsider cancellation.
•Inform customer of deals and promotions.
•Sell products and services.
•Utilize computer technology to handle high call volumes.
•Work with customer service manager to ensure proper customer service is being delivered.
•Close out or open call records.
•Compile reports on overall customer satisfaction.
•Read from scripts.
•Handle changes in policies or renewals.
Email address :
Mobile Number : 00971528368735