Customer Service
IBM Global Process Services
Total years of experience :7 years, 0 Months
Receive inbound calls from IBM US employees and answer queries, as well as question participants to obtain full understanding of what information is being requested.
Supporting IBM US employee for their HR, Payroll and Compensation & Benefits.
Document all calls with regard to caller’s inquiries accurately using call tracking system.
Provide quality customer service on every call.
Communicate clearly and effectively with participants.
Perform other tasks as required.
Arranging meetings & flight bookings for the General Manager.
Preparing letters inquiries and quotations.
Attending, screening and directing all incoming and outgoing faxes and other important papers.
Keeps and organize all the files and record.
Updating deliveries international & local customers from time to time.
Updating company’s data base.
Assisting HR tasks such as compiling, sorting, short listing of resumé and scheduling of candidates for interviews.
Checking customer Statement of Account from time to time and informing them accordingly.
Preparing Proforma Invoices.
Operates telephone switchboard to answer, screen and route incoming calls.
Responds to visitors entering the company, determine the native and purpose of visit, and direct or escort them to specific destinations.
Providing efficient reception services by properly screening incoming telephone calls, taking accurate messages and deal with queries from internal/external callers.
Providing secretarial services to Property Consultants as well as to CEO.
Receives records, sort, route all incoming messages, reports, letters and prepare messages as needed.
Executing routine secretarial assignments such as preparing & responding to routine
correspondence, preparing minutes of meeting, processing incoming/outgoing mail, filing, copying, scanning, faxing and maintaining calendars.
Proactively establish, update and maintain highly organized filing system, correspondence and other records to project documents and locate them easily.
Maintaining the supply and order of stationery items for the office.
Party-hosting. (Birthday, Weddings, and Get-together parties)
Handling guest inquiries, bookings and customer complaints.
Suggestive selling.
Responsible for making accurate sales report and other paper works.
Training, coaching and support and counseling of the team members.
Maintaining helpful and respectful service for customers to come back.
Perform other tasks as assigned from time to time by the Manager.
Computer System Design and Programming AMA Computer Learning Centre Bulacan, Philippines 2000-2002 BS Psychology
University of the East Manila, Philippines Undergraduate 1995-1999