Senior Project Manager
SSP Innovations
Total years of experience :28 years, 4 months
Program managing systems implementation and delivery of multi-million-dollar GIS technology platform upgrade for a major NY utility, deploying ESRI ArcGIS and Schneider Electric ArcFM solution (desktop, mobile and web functionality) to support secondary electric and gas operations across five boroughs and integration with WMS, CIS and AMI systems. Weekly level-three management and 40-person project team status reporting for phase 1, alignment and scheduling with multiple parallel programs and phases, scope control, risk and stakeholder management, resource management and team leadership. Managed web application development and deployment for spatial-based reporting system, supporting load/outage management and customer/government relations.
Corporate culture representative for 60-person Systems Integration team, created and deployed corporate risk management approach for PMO, delivered multiple initiatives to support and improve employee engagement and remote working practices. Authored multiple website articles on mapping/GIS.
Interface and process manager across multiple IT disciplines, enabling on-time delivery of 1.2 billion QAR master systems integration project to support 20 billion QAR New Port Project.
Designed and deployed procedures for integration management, document control, IT, Service Desk, testing/commissioning and onsite delivery, across multiple packages, including LAN/WAN/WLAN, servers, applications, automated gate systems, field devices and datacentres.
Regular interaction with PMC, client, end-user and government departments at senior levels. Managing design and definition of Service Level Agreements, balanced scorecards and contractual discussions between project, vendors and subcontractors.
Chief of operations for leading regional CEO support service provider, delivering political and economic analysis to CxOs, VPs and regional directors of multinational companies across Middle East, doubling membership in first 10 months.
Managed design and delivery of quarterly strategy briefings and custom events at Burj Al Arab and Etihad Towers to 120+ senior executives, post-event engagement programs and follow-up throughout sales cycle. Developed and maintained relationships with all members and prospective customers, reducing churn and up/cross-selling custom research and thought leadership services.
Implemented back office systems and processes, including contracts, invoicing, website and CRM systems, enabling cost control and revenue maximization. Review and sub-edit monthly analysis documents prior to client delivery. Regular networker and MC at multiple business groups across the region, supporting information gathering and business intelligence generation
Founded and operated SME strategy consulting practice, providing market entry, local advisory, operational enhancement, financing access and exit strategy. Contributor to multiple media outlets for SME-focused strategy and finance articles, regular public moderator and MC.
Designed and facilitated strategy sessions for regional utility/governmental working group.
Feasibility study for corporate intra-UAE relocation (saving $1m over 3 years) and market entry analysis for UK supercar market entry.
Grew business to cover all costs in first 9 months of trading, with multiple active consultants.
Managed and executed Service Delivery for voice and data services over satellite and fibre-optic to energy verticals in Saudi, Iraq and throughout the Middle East, with contract values of $20+ million (BP/ROO, KBR).
Designed Service Level Agreements and Key Performance Indicators for all contracts and exceeded monthly targets in service uptime and customer satisfaction.
Created annual regional business plans and executed business strategy and budget process.
Managed all regional bid submissions and project delivery for multi-national customers, travel to Basra, Iraq as required.
‣ Member of 3 person management team overseeing 26 person department, providing support to 9000 end user devices in 8 countries with a $14 million budget.
‣ Project managed all LogCAP III/IV (US Army and Department of State projects) in Iraq, Afghanistan and Kuwait
Manager of project and service level management team, delivering IT services to 35 customers across 8 business units in Middle East region. Partnered with Business Integration to shape demand throughout the bid process and to set expectations for IT execution.
Delivery of a 7 building campus facility in Jebel Ali, supporting 450 personnel from 7 business units.
Total budget of $75million USD, IT budget $1.6million, saved 18% in IT costs and delivered on time.
Presented with Silver Core Values Reward for project.
Saudi ($1.5m USD IT), Qatar ($750K USD IT) and China (Tianjin workshop/offices and Beijing corporate office).
Managed multiple real estate fit-out projects for IT infrastructure in Middle East Asia Pacific region.
Managed the transition of Horizon International and Teledata Inc’s acquisition of ITP Consulting business and completed fit-out, handover and move into new office in Gold and Diamond Park, Dubai.
Co-ordination between all vendors and customer in negotiations, permit applications, approvals, contractual documentation and visa management.
Delivered connectivity of member company ERP systems to buyer ERP systems using RNIF 2.0 and AS2 connectors and industry standard data formats via third party hub-based routing.
Created standardised template project plans and information capture documents for business rules analysis, mapping specifications, connectivity, testing and deployment.
Project managed 3 month, $200K upgrade of corporate website from legacy system to MS standard.
Project managed simultaneous Windows and Exchange migration projects to consolidate multiple legacy environments into a single domain, reducing hardware, software license and support costs and improving customer response, redundancy and client management, without impacting product release dates and earning regular positive feedback from all product lines.
Via the introduction of a customer-orientated, proactive project planning and reporting approach, designed, configured, deployed and migrated 2000+ customers to a Windows 2003 Active Directory and Exchange 2003 environment from a mixed WinNT, Windows 2003 four domain structure. Benefits included increased environment redundancy and improved performance, documented and enforced design rule set and improved monitoring and reporting facilities.
Presented with a Spot Recognition award in Aug 2004.
Gathered business requirements across all product lines of organisation, completed full RFP and bench-test program, designed, tested and deployed multi-location mass storage solution, reducing fileserver count by 75% and providing fully redundant, network storage at 10% of the current commercial rates
Consolidated 34 Exchange servers with local disk into 7 network attached storage servers, reducing server recovery time from 4 hours to a sub-30 minute period
In conjunction with the various application support teams and business owners, migrated and consolidated servers back to the NAS devices, leading to a 75% reduction in the number of front end servers and provided superior fault tolerance and disaster recovery services for mission-critical messaging and manufacturing systems.
Working closely with field offices for specification and development, deployed 200 node mobile satellite communications network in North America, built out hub and network operation centre, providing connectivity at up to 512kbps, allowing real-time customer interaction and support at each well site and 20% potential revenue increase on each job.
Designed and implemented spares logistics and helpdesk/support functions, providing 24 hours turnaround for replacement units and 24/7 support globally for all real-time jobs.
Deployed African fixed-site network using same technology to enable 100% increase in bandwidth to sites and reduced international phone costs for all non-US by up to 90%.
Performed intensive application and system audit for 2 business units prior to migration to Common Operating Environment, integrating them into the existing helpdesk and support processes and reducing hardware, software licensing and support personnel costs. Received Maximising Value and Performance award (MVP).
IT Project Manager
Site IT Manager
Site IT Manager
One year of joint physics/computer science Two years of computer science Course not completed