Metrics Analyst
Chevron Holdings Inc.
Total years of experience :19 years, 1 month
• Identifies critical metrics to measure operations and designs operational dashboard for leadership review.
• Completes extensive analysis and trend identification to gain insight of the health of operations and makes recommendations for improvement.
• Deploys standard and develops custom reports for ITSD team member use. To do so, one may need to build complex queries, calculations, and formulas and complete extensive data validation and troubleshooting in the Information Technology Service Management (ITSM) Analytics Tool (SAP Business-Objects Enterprise XI 3.0).
• Seeks to leverage and coach ITSD team members to utilize ITSM standard reports.
• Participates in developing, designing and implementing BMC/ITSM Remedy reporting standards and processes that align with Lean Sigma.
• Fulfills the reporting requirements of the ITSD organization.
• Develops process documentation by translating complex step-by-step processes into easy-to-follow tutorials using various communication tools ranging from Microsoft (MS) PowerPoint to SharePoint Forum posts.
• Provides consulting services by drawing out an understanding of a team or individual's end goal from a discussion and translate goal into a suitable, actionable report metric.
• Provides scheduled and ad-hoc ITSM Analytics training for team members on items similar, but not limited, to the following: running reports, scheduling reports, and creating direct links to reports.
• Conducts testing to identify and communicate ITSM Analytics tool bugs or issues and their corresponding impact on the organization with the Application's support team.
• Continually explores and develops reporting mechanisms based on the needs of the ITSD organization.
• Evaluates effectiveness of current year's dashboards and recommends new metrics for the following year.
• Set up and maintain Business Entity (e.g. 1 station facility), Property/Building (e.g. convenient store in the station) master data in SAP Real Estate module.
• Set up and maintain SAP RE Lease-In contract, then attach to a Property/Building.
• Submits changes in Lease-In master data to gatekeeper for release
• Set up Vendor by providing vendor information via Vendor Auto Load for release and providing supporting documents.
• Coordinates with Contracts group regarding contents and interpretation of legal lease contract, upcoming renewals and termination of contracts.
• Collates and analyzes sales reports to be used for payment run. Submits sales report to lessors as needed.
• Executes and review payment run. Performs settlement to appropriate cost centers.
• Performs reconciliation with vendors/lessors and 1099 Reporting Group.
• Answers inquiries, generates reports for Business Consultants (Cost Center owners).
AWARDS RECEIVED:
• Winning Together Award. Given for exemplifying high performance partnership and putting customers first through performing cancellation, re-calculation, re-billing and creating letters for the CORO Loyalty Rent Corrections due to system issues. This corrected the amounts of rents billed to the CORO site and made them informed of the amounts they are still due.
• Winning Together Award. Given for supporting XMEN Promotion for Extramile Stores in North America which ran for 2 months. Was part of the ones who tallied, verified and consolidated the redeemed coupons for almost 400 participating sites. Demonstrated personal accountability, partnership and high performance while working safely by being able to complete the task at a short period of time on top of the regular processes/load from June to September 2014.
• On The Spot Award. Given for exemplifying partnership in working with the TPG SME in creating the Business Process JLAs for Rents and Property Lease Processes. This enabled the SME to accomplish the JLAs which helped the TPG perform better Business Process LPO.
• Way To Go Award. In Becky Kalfsbeeke’s appreciation for the commitment shown to the Chevron Retail Customers though dedication to assist in fixing the Retail Automation Network Rents multiple billing errors as a result of a system issue.
• Winning Together Award. Given in Casey Wood’s appreciation for the efforts for the Americas Products Data Privacy.
• Responsible for the review, interpretation, and administration of multiple US-based retail brand programs and retail support functions.
• Partners with other US-based service centers and North America Marketing groups to recommend, develop and implement new or improved processes for handling brand administration and retail support functions.
• Sought out as a key resource and Subject Matter Expert by others within parts of the Chevron organization for brand support activities and retail support functions.
• Responsible for the maintenance of rental contracts of Chevron sites in US and ensuring accuracy of monthly rental billings/invoices.
• Processes rent credit and rebills for customers and corrects errors in SAP.
• Acts as primary back-up for other processes of the team for all Retail Programs and Brand related processes.
• Acts as the Schedule Adherence Champ for the Business Processing Team tasked to oversee and improve the overall punctuality and schedule adherence of MDSC Employees.
• AWARD RECEIVED: Schedule Adherence Award. For outstanding commitment in strictly observing the Schedule Adherence Policies of the Manila Downstream Service Center.
• AWARD RECEIVED: Winning Together Award. Given for demonstrating good organizational skills, diligence and efficiency by creating and submitting a report which involved 9000 marketers and retails contracts at such a short notice.
• Member of the Training Core Group that guides & instructs the new analysts about the Traditional Reconciliation Process.
• Performs first level supervisory role to a subset of a team of processors under the supervision of his / her direct supervisor in delivering payment reconciliation based on client contractual requirements.
• Collects and consolidates processing assistant's issues to be escalated to Team Lead.
• Provides backup to the Team Lead in cases of unplanned / planned absences.
• Audits processing assistant's reconciliation output within the group to ensure accuracy.
• Ensures that group targets are met based on contractual Service Level Agreement.
• Responsible for the daily reconciliation of accounts receivables of one of the leading healthcare providers in US.
• Analyzes the causes of premium discrepancies and recommend waives, manual adjustments, refunds or transfer reallocation of funds.
• Process group level changes as indicated by client on invoice/support; processes member terminations as indicated by client to facilitate account reconciliation & accurate billing.
• Perform administrative work for the team as an additional responsibility tasked by the immediate supervisor.
Bachelor of Science in Accountancy 2000-2004 POLYTECHNIC UNIVERSITY of the PHILIPPINES