Administrative Coordinator
United Way of Southeast Louisiana
Total years of experience :19 years, 7 months
Provide temporary administrative support to staff of the Resource Development Department.
Handle customer questions for online donation website.
Work in production of various charity events, fundraisers, toy drives, and campaign kick-offs.
Input data for accounts receivable envelops, pledge donations, cash transactions, and other finance department operations.
General office duties including, but not limited to, filing, storage room organization, data entry, etc.
Provided customers and staff support in obtaining the knowledge and resources needed for various OMV and ATC procedures.
Created classroom and administrative procedures.
Enhanced the curriculum with updated and interactive lesson plans, power points, and hands-on activities.
Taught and tested a variety of students for various licensing procedures.
Handled day-to-day business including walk-in customers, client registrations, classroom coordination, cash transactions, general office cleaning and maintenance, technician schedules and other administrative duties.
Provided students a rich academic experience within a positive and secure environment.
Analyzed previous test data in order to effectively and accurately diagnose the individual needs of each learner.
Created classroom procedures and management plans to provide a climate for learning.
Attended professional development in-services, ESL classes, and content specific graduate work in order to demonstrate a commitment to learning and improvement.
Attended all classes, meetings, and certification requirements for the KCK Teaching Fellows Program.
Earned a Master’s in Secondary Education through Pittsburgh State University by May 2010.
Followed professional practices consistent with school and system policies in working with students, parents, and colleagues.
Provided the following support for the supervisor and director of the Records Department:
Answered emails and phone calls directed to the Records Center. Interfaced with the management, attorneys, and staff.
Trained staff as needed on procedures and policies.
Reviewed and organize department expense reports, organizational charts and the department’s schedules.
Maintained complex files and electronic databases.
Oversaw projects and delegated responsibilities.
Provided a high level of customer service, hired, and trained all administrative staff. Received departmental achievement promotions for exceptional management.
Created a wonderful experience for clients by informing customers of services and products, booking and confirming appointments, handling incoming calls and in-house clients and giving guest tours of facilities.
Supervised monthly and weekly orders for technician supplies, office supplies, as well as products for clients.
Hired and trained all receptionist staff on customer service skills, cash transactions, computer system, booking appointments, as well as complete knowledge of all salon services and products. Created schedules, covered shifts, used incentives and rewards to increase sales and created a fun atmosphere.
Certified Teaching Fellow
