IS officer
Sindh Engro Coal Mining Company
Total years of experience :13 years, 2 Months
IT and networking of all devices connected.
Troubleshooting the all faults that occures in any IT or Communication devices.
o Ensuring smooth operations of Ericsson 2G 900, 3G 2100, 4G/LTE 1800 & 2300 equipment alarms troubleshooting, Integration and Installation, contract delivery as per SLA, team management, cost management, customer handling, KPI evaluation and improvement planned to minimize network degradation in future.
o Invigorating regional teams and actively partook in achieving and maintaining +100% TCH availability through proactive maintenance planning and execution.
o Major Responsibilities for particular region are Project planning, team building, controlling outages, securing training, Checking newly installed sites for PAT and defining SOPs.
o Technical KPIs: Achieved 100% SLA compliance on Ericsson LTE 1800 and 2300 Equipment trouble tickets for more than 4 months consecutive.
o Technical:- Experiencing Integration scripts: cabinet, sites, IUB and O&M.
o Format RBS 3G & 4G using putty.
o Re-Integrating RBS: Manually using EMAS, by using xml scripts (cabinet.xml & site.xml), by using Backup CV.
o RBS configuration and RBS alarms troubleshooting.
o Configuring SIU & TCU Cards.
o Integration and Installation of DUW, DUS, RAU/ODU, MMU2 Card, NPU.
o Hands on Experiencing and resolving issues related to Ericsson Microwave: HCC alarm, RCC alarm, RF Loop
o Test, Loss of signals, XPIC Loss, BER alarm, Degraded Service, Hardware Error: FAU, Plug-in Unit, RAU, SFP, Integrate MMU, NPU-RMM, LTU.
o Experiencing to work on SDH and DWDM Nodes.
o Experiencing to coordinate with Back Office, Front Office, NOC for troubleshooting of TTs.
o Experiencing Drive Test (DT) and checking signal strength from sector to sector.
o Performing Complete RBS and MW PAT (Pre Acceptance Test).
o Managing all issues of region regarding transportation, resource management, spare parts/store management and team management.
o Communicating with FO & BO for site alarms and troubleshooting.
o Routine visits on sites to check the site health and perform PMR.
o Supervising TRX and BSS teams.
o Supervised civil work and civil constructions teams.
o Calculated Link Budget for site.
o Experienced Pile and Raft foundation of towers with civil work teams.
o Expedited and mobilized Tower Erection, Civil work and Solar panel installation teams to complete tasks within time limits with quality of work.
o Recognized for ability to problem solve, and develop innovative solutions to support a growing company.
o Supervised assigned technical activities of project.
o Worked on BSS equipment, Ericsson BTS RBS 6101 and Alcatel BTS EBO3V
o Worked on transmission equipment, Ericsson MINI-LINK CN and MINI-LINK TN AMM 2P, 6P, 20P, PASOLINK NEC & NEO and Microwave NSN.
o Resolved issues related to RSL, TX power, Frequency interface, Degraded TCH Availability and E1 Loop Testing from Hop to Hop.
o Launched and effectively managed teams to ensure that all targets are achieved in time and with quality of work.
o Identified and managed different technical resources needed and assigned individual responsibilities.
o Managed several teams and resources on work for the completion of told tasks within timelines.
o Convinced and satisfied the customer’s concerns.
o Established the state of KPI improving and monitoring.
o Negotiated with customer for evaluation of project performance as per SLA.
o Worked on BSS equipment Siemens BTS 240XL.
o Worked on issues related to TX power, RSL, alignment & attenuation, Media Fluctuation, DCN Visibility, Degraded TCH Availability and Hardware alarms activities.
o Coordinated with NOC, RF Optimization teams and Transmission NOC.
o Monitored KPI and TCH availability issues on daily basis to meet the SLA.
• Executive MBA Jan 2016 to Dec 2017 SZABIST, Karachi. Major Courses: • Business Application of IT. • Managerial Communication. • Business Management. • Accounting. • HR and Finance Management. • Strategic Planning and Organizing.
Education B.E Telecommunication Jan 2007 - Dec 2010 Mehran University of Engineering and Technology, Jamshoro Major Courses: • Wireless Communication • Satellite Communication • Digital Signal Processing • Broad-Band Digital Network • Telecom Switching & Networking • Computer Communication Networks / • A qualified Communication Engineer, possessing good experience in Network and wireless technology field. Seeking a suitable position in dynamic environment in communication or other field. • More than three Years of Professional Experience of working on different Telecom Managed Services, Computing Technologies and VOIP based Companies.