Project Manager (Digital Consultant)
Kantar
Total years of experience :18 years, 1 month
Single point of contact for Kantar’s operating companies spanning Asia Pacific & Middle East considering running mobile or other innovative digital research. Responsible for developing and assessing new capability business cases, operations models and plans for bringing those new capabilities into production.
• Provide consultancy and be the ‘go-to’ person across Kantar in the APAC and ME region for new digital capabilities.
•Consult with OpCos as they develop new research offers based on new digital capabilities including contributing to the development of offer pitch materials.
• Market research & developing the core positioning and messaging for the product.
• Researching, reviewing & reporting on competitors & rival products.
• Project manage concept tests/incubation projects for all types new digital capabilities - from
initial project design and estimation to outcome assessment
• Project manage strategically important R&D/Research-on-Research programs.
• Proactively ensure that Clients/OpCos are kept up-to-date with Kantar’s latest digital/mobile
offers and strategies
•Ensure that new OpCos/Client requirements are captured and fed into the development of
future capabilities.
• Develop training materials for operational and client-facing professionals that optimize their
ability to deliver services based on new digital capabilities
• Form strong relationships with our preferred third party vendors and delivery teams, acting as
the interface between them and the Kantar operating companies
• Ensure that Kantar’s ethos of delivering high quality services are adhered to at all times
• Deployed to transition project management operations from 70+ countries to Hyderabad Office and creating a centralised hub for one of the largest FMCG business through studies which consists of weekly/monthly trackers and ad hoc projects.
• Dedicated Project Manager to head the ASIA region for the client, responsible for end-to-end (Inception to completion) management and execution of all projects (50 - 80) constituting of various Market Research methodologies like CAWI, CAPI, PAPI and PAPI Mobile
• Directs and manages multiple project development by heading a group of 6-8 subordinate project based Sr. Project/Project analysts to meet client needs and exceed expectations.
• Defines project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders.
• Process management: Mapping out process handovers, creating check-lists, use of scheduling and resource management tools etc. assigned to strategically improve business operations and reduce costs.
• Proactively manages change in project scope, identifying potential crises, and responsible to devise contingency plans.
• Defines project success criteria and disseminate them across all operational project stakeholders throughout the project life cylce.
• Currently heads the Mobile Solutions vertical (Hyd site) for the company by building, managing, and growing key client accounts through business development strategies.
• Responds to RFE’s, writes proposals for the mobile division and generates cost estimates.
• Directly responsible for the team’s performance in terms of productivity, quality, compliance and timeliness of deliverables.
• Institutional in Influencing and engaging cross functional feedback to streamline operations and minimise issues by sharing best practices across sites.
• Awarded with “Extra Miler Award 2012” for contributions across the various projects and recognised for exceeding expectations of client and senior management.
ACCOUNTS CONSULTANT (Barclays Financial Planning) Jan 09 - Oct 10
Barclays Bank Plc, Liverpool, UK
• Rendered consulting services by conducting a need analysis of clients in reference to financial plans utilizing knowledge of tax investments, securities, insurance (Products of Life/Motor/Home Insurance), pension plans and marketing appropriate solutions.
• Instrumental to provide Financial Planning/Financial Research Services to clients in retail environment and generate revenue through the broad investment portfolio (Mutual Funds/Bonds/Equity)
• Was accountable for management of 1000+ accounts and reviewing comprehensive banking and Investment options by communicating complex information to clients to make them aware of their options and help them assess the relative merits of different plans.
• Client Management - Delivered high quality customer service and standards in a regulated environment and reporting incidences of noncompliance.
• Devised and executed business development strategies to attract and acquire new clients liaising with the higher management
• Delivered annual growth of Savings and Investment (S&I) portfolio achieving 160% of the target in the first quarter itself and brought fresh savings over 750, 000 GBP by attracting new clients into the business.
• Successfully led a Process Improvement Project with positive pilot results in improving the quality and client experience improving the C-Sat rating from 58% to 79% in a span of 4 months.
• Managed new teams during transition over production and successfully led 5 teams within 14 months.
• Conducted performance review of the transition teams and rendered coaching through multiple workshops.
• Responsible for performance appraisals of the transition batches and maintenance of regular MIS.
• Worked towards streamlining workflow & creating teamwork environment to enhance productivity innovatively.
• Responsible for the Gap analysis of processes& contributed for process streamlining of on-board projects in the community.
• Extensive knowledge and understanding of Banking and Insurance compliance regulations including project management, risk management and anti-money laundering.
• Was given "Business Excellence Award 2010" for consistent business performance and generating increased revenue.
BUSINESS DEVELOPMENT ASSISTANT (Currys) Sept 08 - Jan 09
Currys, Liverpool, UK.
• Achieved sales goals and overall quality of service above 100% in the first month production and throughout service.
• Achieved best sales person of the month accolade consistently 4 times within the employment contract tenure.
• Co-ordinated activities with departments concerned with the pricing, sales and distribution (Warehouse & Logistics) for business solution products liaising with a team of 40 odd individuals.
• Analysed market trends/ consumer demand and reviewed regular promotional merchandising.
• Facilitated in maximising sales by enhancing cross sales and up-selling opportunities for the Business & Solutions Department.
• Interfaced with the management, pre-sales and service teams by ensuring consistent updating and monitoring of SLA's being met.
• Managed the sales stock in the store and co-ordinated with the store manager and warehouse department.
PROCESS ASSOCIATE/DEVELOPER (Genpact-GE Money) Aug 05 - Jan 08
Genpact, Hyderabad, India.
• Was ranked in top 10% of the team for reducing delinquencies and bad debts, maximising recovery.
• Recovered over 80% of the targets assigned consistently by providing win-win compromises.
• Contacted in excess of 200 customers on a daily basis ranging from various clients like Whitehall, CareCredit, Wallmart, Exxon mobil etc.
• Increased productivity by developing and implementing more effective collection procedures and training to new reps.
• Acted as a resource to assist reps in reviewing and evaluating customer accounts to determine applicable collection and treatment process.
• Contributed to the team to raise the "ECVoC" (End Customer Voice of Customer) scores.
• Liaised with subordinates and provided coaching on performance & Quality improvement as a mentor.
• Undertook Projects to improve service quality in the community and consistently coordinated with the team leaders and management to achieve standard SLA's.
MBA Liverpool Business School, Liverpool John Moore's University (2008-2010) Specialisation: Project Management, Corporate Finance. Main Modules: International Management, International Business & Trade, Business Finance, Marketing, Business Operations, Strategy Management, Research Methods. Projects Undertaken: 1) Analysed the Change Management process of a UK Bank and devised proposition models for the improvement of gaps in the implementation procedure. 2) Analysis of Enterprise Resource planning (ERP) implementing procedures within an FMCG and critically reviewed alternative methods for effective adoption. Dissertation: Did a Market research among IT SMEs to analyse Customer Relationship Management (CRM) practices adopted and its role in helping Small scale firms during economic crisis. Analysed the productive ability of the business tool in real time and made recommendations to improve sales and performance.
B.Com (Comp) Bachelor of Commerce (computers), University Industry-Hub (2005-2008) Osmania University. Main Modules:Business Statistics- Quantitative Techniques, Business Economics, Financial Accountancy, Management Accountancy, E-commerce, Business Law, DBMS, Web Programming.