Banquet Sales Supervisor
Le Royal Hotel
Total des années d'expérience :10 years, 7 Mois
Acting as a main point of contact for clients for detailed event planning and working closely with banquet operations, F&B management, rooms division, finance & external suppliers. Handling all meetings & catering inquiries according to standard procedures. Negotiation of all sales contracts with clients. Ending deals.
Devising & maintaining office systems, including data management & filing. Attending meetings with the manager & taking notes. Screening phone calls, inquiries & requests. Meeting & greeting visitors at all levels of seniority. Dealing with incoming emails, faxes & post, often corresponding on behalf of the manager. Liaising with clients & suppliers.
Daily administrative work. Organizing schedules & attendance sheet. Create a motivating & rewarding work environment & performance culture. Responsible for the various operations of the office including sales productivity, profitability. Monitor guest feedback in relation to service, products & promotions, handling guest complains.