Meshari Jaber, IT Trainer

Meshari Jaber

IT Trainer

IT Microsoft

Location
Kuwait - Al Kuwait
Education
Master's degree, Information and Communication Technology
Experience
22 years, 4 months

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Work Experience

Total years of experience :22 years, 4 months

IT Trainer at IT Microsoft
  • Kuwait
  • My current job since October 2005

• IT Microsoft trainer, (Teach Yourself Book 2007 -2008)
• Microsoft office Word instructor- Advanced.
• Microsoft office Excel instructor - Beginner and intermediate.
• Microsoft office Power Point and Outlook.
• Microsoft office Access.
Note: Microsoft Office versions are: MS Office XP, 2003, 2007, 2010 and 2013.

IT Applications regional manager at ABYAT Megastore Co
  • Kuwait - Al Kuwait
  • July 2013 to April 2019

ABYAT Megastore Co. - IT Support Senior Engineers. From July 2013 till date.

• Diagnose and resolve customer inquiries related to operating Informatics software products in customer's environment.
• Working as a project manager where I have a team consist of 15 engineers from different fields, where I am leading them to the success, correct and simple path where ever found in addition to provide them a technical tips whenever they need.
• Ensure all issues are resolved or escalated to the proper resources to resolve in a timely fashion. Additionally, this individual will manage communications to customers at all levels to maintain positive relationships.
• Manage communications/expectations to customers at all levels to maintain positive relationships.
• Utilize information tools, training and experience to provide high level of customer satisfaction.
• Participate in problem escalation and call prevention projects to help customers and other technical specialists increase their efficiency with our products.
• Maintaining records of software licenses.
• Sign the clearances for the company's employees related to IT assets.
• Monitoring the KPI's to be closed before the due date/time.
• Formulate the off-hours and weekend support rotation schedules.
• Monitoring the Printers Toners stock availability.
• Following up any unclosed incidents, Changes, Memo, installations and make the proper action.
• Monitoring all the pending incidents in the system center then investigate the reasons.
• Speed up the process of closing the incidents in an efficient and proper way.
• Keep up in my mind ALWAYS there are no pending calls as possible.
• Requesting new laptops from 2 or 3 providers for the new joiners in the Company to compare their quotations then will order from the most suitable one.
• Following up all the PO's related to our department with the Purchasing department.
• Schedule a preventing maintenance periodically in all the assets that have consumable parts or even a company's mobile.
• Creating email accounts for the new joiner.
• Removing employees from the domain and disable their email accounts whenever they left the company.
• Add the new joiner to the specific group/groups as requested from his direct manager.
• Moving the employees accounts to be under the correct OU after a confirmation from HR dept.
• Create monthly report (Calls Log) for my team's incidents whether (open, closed or pending)
• Annual inventory process related to

Diyar United Company DUC - PAAET Outsourcing Project, Kuwait
1st Line Support Computer Eng.
September 28, 2008 till June 30 2013.
• Supervising junior engineering and technical staff.
• Installing and configuring computer hardware, software, systems, networks, printers, scanners and more.
• Planning and undertaking scheduled maintenance upgrades.
• Talking to clients and computer users to determine the nature of problems
• Investigating, diagnosing and solving computer software and hardware faults
• Repairing equipment and replacing parts
• Ensuring compliance with health and safety legislation
• Managing stocks of equipment, consumables and other supplies.

Public Authority And Applied Education Training - IT and Microsoft Office Trainer at ABYAT Megastore Co
  • Kuwait
  • October 2005 to August 2014

Public Authority And Applied Education Training - IT and Microsoft Office Trainer. Oct 01, 2005 till now.

PAAET, Kuwait as Field Engineer at Beshara Group Company
  • Kuwait
  • December 2003 to September 2008

Beshara Group Company - PAAET, Kuwait as Field Engineer
DEC 10, 2003 to September 28, 2008
• Installing and configuring computer hardware, software, systems, networks, printers, scanners and more.
• Planning and undertaking scheduled maintenance upgrades.
• Talking to clients and computer users to determine the nature of problems
• Investigating, diagnosing and solving computer software and hardware faults
• Repairing equipment and replacing parts
• Ensuring compliance with health and safety legislation
• Managing stocks of equipment, consumables and other supplies.
Compuland Center, Kuwait Network & Computer Technician

Kuwait as Field Engineer at Beshara Group Company
  • Kuwait
  • November 2001 to November 2003

November, 15 2001 to November, 30 2003
• Installing and configuring computer hardware, software, systems, networks, printers, scanners and more.
• Planning and undertaking scheduled maintenance upgrades.
• talking to clients and computer users to determine the nature of problems
• Investigating, diagnosing and solving computer software and hardware faults
• Repairing equipment and replacing parts
• Ensuring compliance with health and safety legislation
• Managing stocks of equipment, consumables and other supplies.
• In addition work on Oracle environment and provide fast troubleshooting to the end user who are using this system.

Education

Master's degree, Information and Communication Technology
  • at ICT
  • June 2013
Bachelor's degree, ICT
  • at information and comm Tech.
  • June 2013
Diploma, Oracle Developer
  • at Oracle certified Pro.
  • September 2001

Specialties & Skills

Trainers
ACCOUNTS FOR
CLIENTS
ENGINEER
FIELD ENGINEER
MAINTENANCE
MICROSOFT OFFICE
MS OFFICE
PRINTERS
TRAINING
ITIL Expert
Trainer

Languages

Arabic
Expert
English
Expert

Memberships

Arab Open University
  • Students Club member.
  • June 2013

Training and Certifications

Oracle (Training)
Training Institute:
New Horizon
Date Attended:
October 2000
Duration:
520 hours

Hobbies

  • Athletics
    On 1998 I achieved the 5th rank in the World Champion in the throwing discuss.