Sales & Service Manager
HSBC Bank
Total years of experience :18 years, 8 Months
Manage mass market portfolio to increase cross-sell ratios & the department’s profitability;
Maintains and enhances the operational standards and efficiency of the segment and safeguards that segment from potential loss;
Establish good communication amongst all levels of staff, coaching, counseling, identifying and addressing training needs.
Manage corporate relationships (Account Manager);
Provide feedback on improvements to products & processes;
Maximize product sales to agreed targets by probing customers’ needs.
Developed the survey plan, and formulated questionnaires structure;
Analyzed collected data;
Presented the survey results with conclusions & recommendations as an initial marketing plan.
Identified customers’ needs and insured proper guidance to the concerned parties.