Corporate Travel Advisor
GLOBAL TRAVEL SOLUTIONS
Total years of experience :16 years, 7 Months
Prepares airline tickets, miscellaneous charge orders and hotel/car rental vouchers in accordance with travel, cost containment and business allocation policies. Arranges corporate meetings and events. Assist corporate clients’ employees with their personal holiday travel packages. Maintains necessary controls to provide audit trails and accountability reports as required by International Air Transport Association (IATA), Presidency of Civil Aviation (PCA), Saudi Aramco and commercial airlines/ancillary services providers. Closing strong numbers in terms of revenue and transactions higher than the company’s average per employee.
• Increased sales and profits from a corporate client by triple digits on the 1st year by adhering to directive selling and promoting PLB partners.
• Helped in acquiring new accounts by positive referral from current clients.
• Conducted trainings to new hire and mentored promising newhires to become the company’s most productive agents.
• 2014 Top#1 Agent for overall hotel/holiday sales and Top#2 in airline ticket sales and profits.
JOB DESCRIPTION:
•Perform exceptional customer service at all times, which is not limited in making changes to an existing reservation, finding the lowest fares, and accommodating the passengers to other schedule available.
•Process customer's airline reservation.
•Provide changes to customer's airline reservation.
•Transfer calls to appropriate department which could assist the customer further.
•Perform other duties and responsibilities that maybe assigned from time to time.
US Airways
Customer Service Associate
JOB DESCRIPTION:
•Perform exceptional customer service at all times, which is not limited in making changes to an existing reservation, finding the lowest fares, and accommodating the passengers to other schedule available.
•Process customer's airline reservation.
•Provide changes to customer's airline reservation.
•Transfer calls to appropriate department which could assist the customer further.
•Perform other duties and responsibilities that maybe assigned from time to time.
US Airways Dividend Miles
Customer Service Associate
JOB DESCRIPTION:
•Perform exceptional customer service at all times.
•Assist frequent flier on managing their account profile.
•Answer customers question about the airline’s frequent flier program.
US Airways Net Desk
Escalations Team
JOB DESCRIPTION:
•Take escalation calls from front liners.
•Assist front liners in interpreting procedures and references.
•Provide excellent customer service on customers who need technical assistance on their online bookings.
JOB DESCRIPTION:
•Assist customers on reservation queries.
•Process airline reservation.
•Turn at least 20% of sales call into confirmed reservation.
Associate Degree in Information Technology. Most Outstanding Student (finished studies while working)
Undergraduate.
Included in the top 10% of the 1200 graduating students.