Hotel representative/Tour guide
Bin Majid Tours
Total years of experience :9 years, 10 Months
01/04/2011 - present Bin Majid Tours, UAE
Position: Hotel representative/Tour guide
•meeting guests at the airport; escorting guests to their accommodation; organising and hosting welcome meetings; selling and organising excursions and other activities; selling car hire and other services; responding to clients' queries; handling client issues, such as: lost luggage or passports; problems with rooms; and health problems, injuries or even deaths; dealing with unforeseen 'non-client' problems, e.g. flight delays, coach strikes, weather conditions; resolving any conflict with or between clients; establishing and maintaining relationships with local hoteliers, apartment owners, excursion agents and travel companies; maintaining an in-depth knowledge of the resort and the local area in order to answer clients' questions; accompanying customers on excursions and acting as a guide; organising and supervising children's activities and ensuring they are in a safe environment; taking part in and organising daytime and evening entertainment; checking hotel standards and safety procedures; completing risk assessments and health and safety checks; keeping basic accounts and records, and writing reports; assisting in the support and training of new holiday representatives.
01/09/2010 - 31/03/2011 Casablanca hotel, UAE
Position: Front desk manager
• check-in, check-out, telephone switchboard operator, receiving clients and visitors, handling messages, send and receive mail and faxes, handling correspondence, preparing and assembling materials for various projects for clients, administrative work, responsible for communicating with all other departments in regard to the front desk department; conduct department meetings regularly; cover all shifts that are open; deal with all complaints from customers; and reporting all manners to the hotel director, supervise over the front desk clerks. Each day I am required to monitor all finances at the front.
01/09/2006 - 31/08/2010 Mitsui-Soko (Europe) B.V. www.mitsui-soko.eu
Position: Customer Service Officer
• managing smooth course of the truck traffic and delivery all goods to customers, processing documents and delivering notes, entry and exit goods check up, manufacturing inventories, daily reports, inventory optimization, cooperation with warehouse and manufacturing logistics, coordination of transportation and routes, communication with customers and suppliers, trained 3 new customer service officers.
01/08/2006 - 31/08/2006 Numen s.r.o.
Position: Customer Service Officer
• managing smooth course of the truck traffic and delivery all goods to customers, communication with customers, processing documents and delivering notes, entry and exit goods check up, manufacturing inventories, daily reports.
01/09/2004 - 31/07/2006 Rokycansky newspaper
Position: Journalist
• student work experience
• writing articles, editing, preparation of new extradition, interview people by phone or in person, respond to tip-offs, calls and news releases, record notes in shorthand or on tape and write stories up on computer.
01/09/2002 - 30/07/2004 Hola bookstore s.r.o.
Position: Supervisor of bookstore
• student work experience
•supervise receiving and unpacking of incoming orders, checking items, against requisitions, invoices or other order forms, operates all office equipment, supervises bookstore staff; duties include planning, scheduling, organizing and directing work; training personnel and recommending applicants for employment or for discipline, termination or retention, supervises pricing of trade books, merchandise and supplies as directed, opens and closes bookstore, develops and implements procedures for receiving and storing books and
other bookstore stock, maintains textbook stock on the sales floor and overstock, separates repurchased textbooks for sale to wholesalers from those to be resold within some University, supervises cleaning, packing and shipping of items to vendors and buy-back books to wholesalers, coordinates textbook buy-backs and checks all records of buy-backs, responds to customer questions and complaints.
My strengths:
•I'm great at communicating with people and organizing, I have a strong sense of responsibility, I am resistant to stress and I can work under compression and confront stressful situations.
My goal is to constantly improve myself and increase the prosperity and image of the company where I work